Advanced timeline tool
Comments
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Yep. Mines the same; don't know about you (I'm Mac-M1), the timeline flashes, ending in a blank screen with no controls, no nothing.
And so I use the old Libronix timelines. I'd forgotten, but they're actually discussed in the Help function. But that's me.
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It's working fine for me on a 16 inch MBP, macOS 12.6.
What are you running Logos on?
Can you provide logs (see my signature line)?
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Using windows 10 education. I have sent my logs to customer care. thanks. we inform u of the feedback
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That has happened to me as well. If I keep fiddling with it, making some choices on what I want to see in the timeline, it suddenly starts working.
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Make sure there is nothing entered in the search box and all is active on the upper left.
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I found a clue. I refunded L10 and associated features. So, basically I've a hobbled L10 (which is interesting what minor features disappear).
Anyway on Timeline (not 'Advanced Timeline') the vertical grouping disappears, with chaos returning; that's so funny. "Ok, sister ... pay up or the god of chaos returns (I forget his name, let me check Factbook)!!. No, sir, no!!! Please!!!! Not .... I'll check my Factbook too."
But more seriously, the blank screen results from typing in any letter into the textbox. Like clockwork.
Refunding gets rid of the features, but keeps the bugs. Smiling.
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i have sent logs to customer service
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I am experiencing the same problems with my Advance Timeline. When I bring up the timeline, it see it flashes temporarily and then get a completely blank screen.
Would appreciated any help from Logos support team. My email address is: ilearner@protonmail.com.
Thanks,
Claudio
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I am experiencing the same problems with my Advance Timeline. When I bring up the timeline, it see it flashes temporarily and then get a completely blank screen.
Would appreciated any help from Logos support team. My email address is: ilearner@protonmail.com.
Thanks,
Claudio
Hi Claudio,
This forum is primarily intended as a place for users to communicate and help each other. It is not a place to request support from the Logos support team.
If you are still needing help with this, please email customerservice@faithlife.com.
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I had same issue with mine. Blank screen. As I was typing this message the screen filled in. But it took several minutes.
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My issue is now resolved. The issue was with my connection to the internet. I had a VPN installed that was blocking the update function in the timeline. After I turned off the VPN, the Advance Timeline panel downloaded the information and is now working fine.
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