Favorites go to wrong verse

Most of my favorites are going to the wrong verse. The tooltip text is correct. Even the text in the input box at the top of the resource is correct after it opens. But probably 95% of them go to the wrong verse. After searching here the closest thing I can find that is similar is a 10 year old post where it is suggested the problem was that the Favorites were originally created in Libronix 3 and needed to be recreated. This is not the case here.

I've tried deleting some of them and recreating them and they still go to the wrong place. This was also an issue with version 9. If they were just corrupt or outdated I would think recreating them would solve the problem and it does not. Is this a bug or am I missing something here?

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DMB

I guess the questions:

- What platform (Windows/Mac)

- I assume you're on 10; a 10 thread

- How far off is the reference (is the favorite in sight, but not at the top, or just not there)

- And if not in sight, is it at least 'close'? Another type of old bug.

I tried duplicating your experience, only to discover after 13 years of Logos, I can't see how to even set a favorite! How's that for intuitive design.

Troy M

https://community.logos.com/discussion/comment/1230160#Comment_1230160

I guess the questions:

- What platform (Windows/Mac)

- I assume you're on 10; a 10 thread

- How far off is the reference (is the favorite in sight, but not at the top, or just not there)

- And if not in sight, is it at least 'close'? Another type of old bug.

I tried duplicating your experience, only to discover after 13 years of Logos, I can't see how to even set a favorite! How's that for intuitive design.

Thanks for the reply, I guess I should have been more specific. [:)]

Windows.

Yes, just upgraded to 10 Platinum but this also happened on 9.

It always goes to the correct chapter. I have 1 where it is saved for verse 25 and it goes to 15, one for 44 and it goes to 3, sometimes it is on the screen, other times not. The number of verses it is off seems inconsistent other than the verse it goes to is less than the one saved..

Agreed. I have been around since version 3 but didn't use the favorites until more recently as it is less intuitive than it would be with a web browser as an example.

DMB

https://community.logos.com/discussion/comment/1230172#Comment_1230172

OK, absent someone more powerful (eg fix it!), one more question (again, related to the old bug):

How big are your panels? Meaning, about how many verses are displayed (just approx)? The old bug seemed to involve a verse buffer, when they load a verse range; and if you tried to go to a verse in the buffer, it wouldn't change the display. That was still in L9, but I haven't seen it in L10 yet.

But judging from your description, your experience is different ... maybe Ali can address.

JT (alabama24)

Annotated screenshots might be helpful.

Troy M

https://community.logos.com/discussion/comment/1230176#Comment_1230176

It depends. My laptop is 4k and my desktop monitor is 3440x1440 so they are different but seem to both go to the same wrong place. I usually just let everything open to the default size. What you are saying sounds logical but I don't know that it applies to this. I'm wanting to think they worked correctly with version 7, I don't remember if they did with 8. I should have reported it when it started but I figured it was something that would have eventually get fixed.

Graham Criddle

https://community.logos.com/discussion/comment/1230178#Comment_1230178

As JT mentioned, some screenshots might help (please use the paperclip icon in the forum editor to upload them)

Are all your Favorites pointing to the same resource? If not, does the problem occur across multiple resources?

Troy M

https://community.logos.com/discussion/comment/1230178#Comment_1230178

Tooltip with the correct info.

The result of opening it, you'll see the correct verse listed in the input box at the top, but that verse is half way down the page and the little graphic that flashes when it opens shows up on verse 15 and not 25.

Troy M

https://community.logos.com/discussion/comment/1230179#Comment_1230179

As JT mentioned, some screenshots might help (please use the paperclip icon in the forum editor to upload them)

Are all your Favorites pointing to the same resource? If not, does the problem occur across multiple resources?

At this point all of them point to the KJV. I had others in the past for other resources but I have deleted them as they were incorrect.

Graham Criddle

https://community.logos.com/discussion/comment/1230182#Comment_1230182

The result of opening it, you'll see the correct verse listed in the input box at the top, but that verse is half way down the page and the little graphic that flashes when it opens shows up on verse 15 and not 25.

What happens if you close the KJV and then try to open it to that verse from the command box using the command open kjv 1900 to John 12:25?

In other words, is this issue linked to Favorites or just to where the resource is opening?

And what is the resource info associated with it? You can see this as the bottom of the resource's Info Panel

Mine is shown below:

Troy M

https://community.logos.com/discussion/comment/1230188#Comment_1230188

The result of opening it, you'll see the correct verse listed in the input box at the top, but that verse is half way down the page and the little graphic that flashes when it opens shows up on verse 15 and not 25.

What happens if you close the KJV and then try to open it to that verse from the command box using the command open kjv 1900 to John 12:25?

If I enter that command it works as expected.

Support info:

Graham Criddle

https://community.logos.com/discussion/comment/1230192#Comment_1230192

I'm afraid I can't explain what you are seeing

I've tried setting up a favorite for that verse and it works as expected.

I would suggest contacting Customer Services and see if they can work out what is happening

DMB

https://community.logos.com/discussion/comment/1230202#Comment_1230202

While you're working with Customer Service, you might also check the Favorite link ... right-click the favorite and copy the link. Then paste it into an editor (Notepad?):

- The verse shows right after the resource abbreviation at the start

- The resource edition is at the end of the link

Troy M

https://community.logos.com/discussion/comment/1230209#Comment_1230209

While you're working with Customer Service, you might also check the Favorite link ... right-click the favorite and copy the link. Then paste it into an editor (Notepad?):

- The verse shows right after the resource abbreviation at the start

- The resource edition is at the end of the link

I looked at this before posting here. It looked correct from what I can tell. I assume there is no personal info in the link? It looks like text and some hex characters. It starts with this: https://ref.ly/logosres/kjv1900?ref=BibleKJV.Jn12.25

Dave Hooton

https://community.logos.com/discussion/comment/1230219#Comment_1230219

Troy

Is it possible that the bible reference box is showing 1 Sam 14:7, but chapter 14 is the actual position of the resource at the top of the panel?

Favorites will capture the chapter 14 position and not the verse position, even though the Favotites label states 1 Samuel 14:7.

Troy M

https://community.logos.com/discussion/comment/1230248#Comment_1230248

Troy

Is it possible that the bible reference box is showing 1 Sam 14:7, but chapter 14 is the actual position of the resource at the top of the panel?

Favorites will capture the chapter 14 position and not the verse position, even though the Favotites label states 1 Samuel 14:7.

It's possible that is the case but in the past this all worked as expected. If you type the full verse into the reference box it goes there so I see no reason for this to work. This is probably going to end up being an issue for customer service but I assume they get weekends off. At least I hope they do.

SineNomine

https://community.logos.com/discussion/comment/1230292#Comment_1230292

It's possible that is the case but in the past this all worked as expected.

If you delete and recreate a couple currently malfunctioning favorites as if this is the case, do they now work?

Dave Hooton

https://community.logos.com/discussion/comment/1230292#Comment_1230292

It's possible that is the case but in the past this all worked as expected. If you type the full verse into the reference box it goes there so I see no reason for this to work.

Yes, if the referenced verse is at the top of the panel it will work. If you accidentally clicked the verse at the position shown in my screenshot, it will not work. This is the same as Logos 9.

Troy M

https://community.logos.com/discussion/comment/1230346#Comment_1230346

It's possible that is the case but in the past this all worked as expected. If you type the full verse into the reference box it goes there so I see no reason for this to work.

Yes, if the referenced verse is at the top of the panel it will work. If you accidentally clicked the verse at the position shown in my screenshot, it will not work. This is the same as Logos 9.

Ah, I get what you mean. If I select a verse and save it as a Favorite even though the Favorite shows that verse number and the tooltip text matches the verse, clicking the favorite will take me to what was in the top of that window at the time it was saved. If I delete the Favorite, make sure that verse is first in the window, and then click save it goes to the right place. I don't love that it works that way but I can make use of this going forward and get the result I want. Thanks for the insight. I'd rather it worked the way I expect it to but I assume there must be some intent here so it probably won't change.