Bug: Favorites folder very slow to open

Logs attached.

Whenever I open Favorites, it opens as a blank template. The program stops responding. I need to wait a long while before Favorites show. Once they show, all works fine.

This behavior, however, will not allow me to use Logos until Favorites show up.

1256.Logos.zip

Hardware Acceleration is set to no.

When I set Hardware Acceleration to yes, the same behavior happens, but the program will be useable quicker...but Favorites remains blank

Here are the logs for when Hardware Acceleration is set to yes. Favorites remain blank.

2211.Logos.zip

With hardware acceleration set to no, the Favorites will eventually show. With Hardware Acceleration set to yes, the Favorites never show

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Comments

Ali Pope

Thank you for the detailed report, Mark. We apologize for the inconvenience. We can reproduce this and have a case for our team to investigate. I will let you know when this issue is resolved.

Mark

https://community.logos.com/discussion/comment/1229296#Comment_1229296

Thank you.

Mark

https://community.logos.com/discussion/comment/1229322#Comment_1229322

Any update on this? I am surprised that not many others seem to have this bug.

DMB

https://community.logos.com/discussion/comment/1230902#Comment_1230902

I think the bug has a coat of many colors. Your experience in in favorites, is mine in timeline.

I would suspect Ali would be quick to report any fix; apparently not an obvious cause.

Savanna Lineberger

Logs attached.

Whenever I open Favorites, it opens as a blank template. The program stops responding. I need to wait a long while before Favorites show. Once they show, all works fine.

This behavior, however, will not allow me to use Logos until Favorites show up.

1256.Logos.zip

Hardware Acceleration is set to no.

When I set Hardware Acceleration to yes, the same behavior happens, but the program will be useable quicker...but Favorites remains blank

Here are the logs for when Hardware Acceleration is set to yes. Favorites remain blank.

2211.Logos.zip

With hardware acceleration set to no, the Favorites will eventually show. With Hardware Acceleration set to yes, the Favorites never show

This has been resolved in SR-2

Mark

https://community.logos.com/discussion/comment/1232889#Comment_1232889

Thank you so much!

Mark

https://community.logos.com/discussion/comment/1232918#Comment_1232918

So I assume that 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHz is a chip that needs hardware acceleration set to no. When set to yes, no favorites show up.

Gordon E. Kay

https://community.logos.com/discussion/comment/1229296#Comment_1229296

since this last update, the application takes a long time to start up at least 4 times longer. Using a Dell Inspiron 7700 AIO

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s)

Mark

https://community.logos.com/discussion/comment/1233322#Comment_1233322

Gordon, do you mean the Logos application or the Favorites?

MJ. Smith

https://community.logos.com/discussion/comment/1233322#Comment_1233322

since this last update,

SR2 was specifically to fix this problem. Are you using it?