Weird Base Package Pricing Bug?

I've spent the past week comparing multiple base packages and combinations thereof. Because I began to forget things, I started taking screen shots of various package combinations and noticed that pricing for the same exact combinations appeared to change.

For example, my cart containing 10 Standard Diamond, 10 Academic Professional, 10 Messianic Diamond, 10 Orthodox Diamond, 10 Reformed Portfolio, and 10 Preaching Essentials has a total of $3,339.71. However, if I start moving packages around and add other items, the pricing for one of those base packages will at some point increase in price by $375.32, which happens to be the exact price of the Full Feature Upgrade that I had not selected anywhere.

I can sometimes get the pricing on the impacted package to reset by removing and adding it again. However, the $375.32 will then migrate to one of the other base packages in my cart. The only way I've found to eliminate the bug entirely is to empty my cart of every item, log out of the website, close all Logos.com tabs, and then restart my computer or clear my cookies. Unfortunately, the bug will eventually return, so once I finally settle on the combination I wish to purchase, I’ll take the precaution of adding all of the items to a clean cart following a clean OS boot.

I am experiencing the same issue on my Android phone (using Brave browser), so this is not isolated to my PC.

Bottom line, be sure to double check your pricing if you are purchasing multiple packages at the same time.

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Comments

MJ. Smith

Sorry, I don't quite understand the problem. Is it simply that which package contains the feature set changes? That is to be expected because the system tries to purchase the packages in the best order. Or is it that you get charged for the feature set twice? That is a serious bug and should be reported as such.

Erik

https://community.logos.com/discussion/comment/1231373#Comment_1231373

No, I'm not ordering the Feature Set. I have not selected the Feature Set anywhere. I don't own the Feature Set since I'm on Connect Essentials (No Library) and I have no intention of ordering it at the present.

The system is adding the equivalent amount to the price of the Feature Set on its own. I'll add the packages to the cart and the correct pricing will show. At some point later, one package will increase in price automatically but the Feature Set has not been selected.

SineNomine

However, if I start moving packages around

If you move a Library from your Cart to Save to Later or a Wishlist, it will automatically change to being a base package, not a Library. Period. This trait has existed, if I remember correctly, since it became possible to buy Libraries separately.

In order to buy a bunch of Libraries without buying a Feature Set, you will need to empty your cart of all packages and libraries and then add the Libraries you actually want directly from their PDPs without ever removing them from your cart.

Dale E Heath

https://community.logos.com/discussion/comment/1231868#Comment_1231868

I don't subscribe to Connect. I had my L 10 package selections, all 19 of them, added to my Save for Later wish list and asked my Logos rep to order them for me from my wish list. I ended up with absolutely no L 10 Feature Sets, Logos, Verbum, Preaching, Counseling, etc. He had to go back and include them.[:(]