Normally Patient!
So
Bought Logos 10 almost straightaway, but crashes immediately after 'splash screen'
I raised a support issue with Faithlife on the 11th Oct - chased it twice.
Still nothing - come on guys I know you are busy, but this is faintly rediculous.
Kevin
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Do you want to post logs here Kevin so we can have a look?
What happens it you try and start Logos to a blank layout?
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So
Bought Logos 10 almost straightaway, but crashes immediately after 'splash screen'
I raised a support issue with Faithlife on the 11th Oct - chased it twice.
Still nothing - come on guys I know you are busy, but this is faintly rediculous.
Kevin
Sounds like Graham can help with error logs. I would just uninstall it and then reinstall. You didn't ask for help, but thats what I would do.
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I would just uninstall it and then reinstall.
For the mobile app, that is often the right answer. It is seldom the right answer for the desktop app.
- If there is a bug in the app, the bug will simply redownload.
- If there is a corruption in a db file, that will remain unless you do a FULL delete and reinstall
- If the issue is a corruption in a db file, deleting the file and having it rebuild is a less painful option than the nuclear "reinstall everything."
Sometimes a reinstall of everything IS necessary, but it should not be a users first option.
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Hope someone at least can make sense of this
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Your log file has the following:
Access to the path 'I:\Logos\Data\tt13govq.pwo\WebBrowser\Custom Dictionary.txt' is denied.
So I'd check file permissions for the folder(s) you are using
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Thanks GrahamThe user I am using when I run Logos has
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Does “Solution 2” at https://support.logos.com/hc/en-us/articles/360008551751-Error-Writing-to-File help at all?
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Kevin, assuming you're running Windows and your upgrade to Logos 10 was done on the 9th or 10th of October you may have been caught by an initial bug with the upgrading process. If so, a solution was provided here https://community.logos.com/forums/t/210662.aspx?PageIndex=1 by downloading a fixed installer here https://www.logos.com/get-started that completed the install process when run. Hope that helps.
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No it didn't - do you need an updated set of log files
Thanks for you efforts.
Regards Kevin
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As far as I can see this isn't my issue - but I tried the new install anyway - but no change.
Regards Kevin
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What sort of device is the I: drive on your computer?
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An SSD
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is it internal or external? NTFS-formatted or exFAT?An SSD
Have joy in the Lord!
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Internal NTFS
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Hi Kevin,
I'm sorry you're experiencing this. I looked and don't see any emails from your Logos account reaching our system, perhaps you are using a different email address though; nonetheless, I would rename your WebBrowser folder in the directory previously mentioned, and restart Logos with logging enable.d
- Press Window key + R.
- Type %localappdata% and press Go.
- Open Logos > Data > tt13govq.pwo
- Rename (to whatever you like) the WebBrowser folder.
- Restart logos with logging enabled (https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files)
Should this not work feel free to email in your new logs to the account linked from the logging article linked above.
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That did the job
All running normally now
Thanks for all your help.
Kevin
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[Y][:)] You're welcome!
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