Proclaim will not sync

Bradley Michael Barnett
Bradley Michael Barnett Member Posts: 1 ✭
in Proclaim Forum

No matter how many times I reopen it or press the button to sync, it refuses to sync for me. Can't open any presentations, or add new slides. Can't access song database. Please help. I am the Screens Guy for New Beginnings Apostolic Church, Bryant

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,459

    Hi Bradley – welcome to the forums 

    When this has happened to me it has been the result of the Computer jumping on to a different WiFi connection.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Brandon Adent (Logos)
    Brandon Adent (Logos) Member, Logos Employee Posts: 243

    Thanks for the report.

    This sounds like an issue with your network. Maybe you have a firewall enabled, or some kind of network security that's keeping Proclaim from talking to our servers. If that's the case, make sure Proclaim is whitelisted in your firewall settings and see if that fixes it.

    If that's not the case, or those changes make no effect, I'd suggest a a call to our support team to investigate further. They can grab logs from your computer and take a closer look.

  • Destination Church
    Destination Church Unconfirmed, Member Posts: 1 ✭

    After the update on 4/7/2025, Proclaim has stopped syncing across our PCs. All of the systems are on the same IP range, but this shouldn't be an issue, as we were previously able to sync successfully even from off-site PCs.

    As a test, I changed the account password and confirmed that the syncing functionality for authentication is still working — I was prompted to sign back in on all our PCs. However, Proclaim content no longer syncs between machines.

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