Choppy scrolling

Hello,

Before I spend more money, I thought I would ask if the choppy scrolling issue has been fixed for Logos 10. I am on an HP computer with Windows 11 and the Home screen scrolls SUPER slowly and choppy (makes this poor girl motion sick), and any other place within Logos scrolls quicker, but still choppy. Feels like it's always bouncing a little, so I can't use the software I spent quite a bit on because I get nauseous. I do not have this issue with any other program, nor when I'm online, just in my desktop downloaded version of Logos 9.

Thanks for your time.

Brandi

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JT (alabama24)

Welcome Brandi! [:)] SOrry you are having troubles. [:s]

I thought I would ask if the choppy scrolling issue has been fixed for Logos 10.

Unfortunately, I can't be of much help. I have not heard of this issue before, I don't use Windows, and I am no longer on L9. Your post count suggests that you have not posted before. Is that true? I encourage you to create a post in the L9 forum, explain your issue clearly, and post logs. It may also help to post a short clip of the issue in action.

Lankford Oxendine

I have Logos 10 on a Macbook Pro M1 Max and scrolling is choppy on the Home screen and other places. Logos has always had choppy scrolling throughout the years on various machines for me.

Brandi Wolfe

https://community.logos.com/discussion/comment/1234756#Comment_1234756

Yes, that is true. First time post. [:P]

I'll take a look at the L9 posts but looks like the user that posted after you sees the same issue in L10 on a Mac. I did search posts for this issue and see several people discussing it, so was hoping MAYBE it was fixed for L10. No such luck, I guess. [:'(]

Brandi Wolfe

https://community.logos.com/discussion/comment/1234760#Comment_1234760

Well, that is disappointing. Such an amazing tool but can't understand why it is the only software that is choppy that I've seen in a long time.

JT (alabama24)

https://community.logos.com/discussion/comment/1234818#Comment_1234818

looks like the user that posted after you sees the same issue in L10 on a Mac.

I don't ever use the home page. I just opened it and scrolled, and I would call it smooth. I don't see any "choppiness"

danwdoo

https://community.logos.com/discussion/comment/1234818#Comment_1234818

I'm running Logos 10 on a 9 year old laptop with only 8GB RAM (It can't take more) and the home screen scrolls very smooth. I don't remember it being any different under Logos 9, though 10 overall is notably faster on this machine. Your issue could be anything from a driver problem to a conflicting tool or utility that is causing the glitches. Unfortunately, that can be pretty hard to track down. Have you made significant changes to the home screen? The key thing to note is it isn't an 'inherent' issue in Logos. It's something in your environment.

Lankford Oxendine

https://community.logos.com/discussion/comment/1234856#Comment_1234856

The key thing to note is it isn't an 'inherent' issue in Logos. It's something in your environment.

I don't believe you have enough information to make that claim dogmatically.

Lankford Oxendine

https://community.logos.com/discussion/comment/1234835#Comment_1234835

looks like the user that posted after you sees the same issue in L10 on a Mac.

I don't ever use the home page. I just opened it and scrolled, and I would call it smooth. I don't see any "choppiness"

Are you scrolling on a Mac using a trackpad? I have never had smooth scrolling on a Mac using a trackpad with Logos for many years. Other software scrolls smoothly without issue. I wonder if we have two very different concepts of smooth scrolling??

danwdoo

https://community.logos.com/discussion/comment/1234862#Comment_1234862

If the problem is inherent in Logos, then everyone would be experiencing it and that is clearly not the case. We can most certainly say it is an enviornmental issue since it is limited in its occuring. That does not mean there isn't something in Logos that could be contributing to the issue that needs to be addressed by Faithlife. But that would be in conjunction with something in the enviornment. That we can know for sure.

Lankford Oxendine

https://community.logos.com/discussion/comment/1234867#Comment_1234867

That does not mean there isn't something in Logos that could be contributing to the issue that needs to be addressed by Faithlife. But that would be in conjunction with something in the enviornment. That we can know for sure.

Agreed! I also wonder if it isn't an issue of sensitivity. Some people are more sensitive to these types of things than others. What might be perceived as smooth scrolling to some could be choppy to others??

Lankford Oxendine

https://community.logos.com/discussion/comment/1234835#Comment_1234835

I don't ever use the home page. I just opened it and scrolled, and I would call it smooth. I don't see any "choppiness"

Are you scrolling on a Mac using a trackpad? I have never had smooth scrolling of the home page on a Mac using a trackpad with Logos for many years. Other software scrolls smoothly without issue. I wonder if we have two very different concepts of smooth scrolling??

danwdoo

https://community.logos.com/discussion/comment/1234868#Comment_1234868

I also wonder if it isn't an issue of sensitivity.

I really doubt so since on my 9 year old Windows computer the home screen is perfectly smooth, and I can't imagine anyone having any issues with what I am seeing. Her machine is clearly newer as it runs WIndows 11. Is the machine indexing whren this occurs? Is something thrashing the disk on the machine a lot? That could certainly cause this. Does the machine have an SSD or a hybrid drive? I did replace the drive in my ancient machine with an SSD and the difference was almost magical.

danwdoo

https://community.logos.com/discussion/comment/1234869#Comment_1234869

Are you scrolling on a Mac using a trackpad?

She identified the computer as an HP running Windows 11 so it isn't an emulation or other Mac issue.

Veli Voipio

https://community.logos.com/discussion/comment/1234873#Comment_1234873

Last March I bought a new computer: HP and upgraded it to WIN 11 right away. The Logos 9 home screen did not work very well, although everything else worked quite well, so I think there is some problem in Logos home screen code.

I guess Logos 10 has the same home screen engine as in Logos 9, thus I think upgrading to Logos 10 won't help.

Then I bought a good video graphics card (I was planning to do that anyway), and it worked much better. After a driver update came from the video card manufacturer, it worked even better.

I have also a touch pad with my desktop, and the interlinears did not scroll well in Logos, but when I've got a driver update for the touchpad, it scrolls far better.

JT (alabama24)

https://community.logos.com/discussion/comment/1234869#Comment_1234869

I don't ever use the home page. I just opened it and scrolled, and I would call it smooth. I don't see any "choppiness"

Are you scrolling on a Mac using a trackpad? I have never had smooth scrolling of the home page on a Mac using a trackpad with Logos for many years. Other software scrolls smoothly without issue. I wonder if we have two very different concepts of smooth scrolling??

Yes, I am using a trackpad on a MacBook Air with M1.

You should post a video.

Brandi Wolfe

https://community.logos.com/discussion/comment/1234899#Comment_1234899

Thanks all. I took a look at my settings in Logos and discovered that the enhanced hardware acceleration was turned to Off so my RAM percentage being used was 81% with Logos open. I have turned it to on and now it is down to 57% and scrolling smoother. Maybe that little tidbit will help someone else. [:D]

Lankford Oxendine

https://community.logos.com/discussion/comment/1234899#Comment_1234899

ou should post a video.

Here is a video of what I am seeing. I would be interested to know JT if you are experiencing approximately the same scroll rate or something smoother. Thanks!

https://youtu.be/AmZEDLja3Zc

Lydia de Jongh

Hi,

I am new to Logos. But have been using a lot of other biblesoftware.
At last we are looking into Logos despite the high costs for it has so much good features.

Only the scrolling is terrible indeed. Almost unworkable and might be a showstopper for us. For when looking at some text, the whole book or bible etc. is loaded into the window. That is taking a lot of resources on the computer/mobile and making scrolling really hard. For a window is not made to work with these kind of long texts.

I happen to be a web-developer. So I dived a bit into it with the webbrowser-app. It seems to me that the scrollbar is not a normal scrollbar. But that it is calculated based on the length of a book and not based on the loaded content.
Sometimes the web-app uses plain html but sometimes it uses html-canvas and showing text as svg (???) while loading the whole book as encrypted file (.logos4)
When showing plain html, the bible/book is loaded in little parts and added to the window.

@logos, why not using a plain scrollbar which is handled normally by browser (or program)? And when other portions are loaded into the window, the scrollbar will adjust itself automatically.

MJ. Smith

https://community.logos.com/discussion/comment/1235017#Comment_1235017

Only the scrolling is terrible indeed. Almost unworkable and might be a showstopper for us.

What is interesting is that only some users are experiencing problems with scrolling. What operating system are you having the terrible experience on? On a Win 11 ASUS gaming machine, the only time I have problems is at the end of a major indexing when the strings are merging and grabbing machine resources.

Mike Binks

https://community.logos.com/discussion/comment/1234944#Comment_1234944

Here is a video of what I am seeing.

I was thinking of replying earlier Lankford but the only place I see any sign of 'jerky' scrolling is on the Home Page. This I think is a more feature of internet connectivity than of the speed of the program.

Each of those little cards has to be assembled and displayed individually as the Home Page is different for every user.

I might also expect to see some 'jerkiness' when scrolling through media resources for the same reason.

I find no problem with other aspects of Logos when working with textural documents etc that are already downloaded onto my M1 chip MacMini.

If you find 'jerkiness' with a downloaded bible or commentary it should be a cause for concern.

Lankford Oxendine

https://community.logos.com/discussion/comment/1235143#Comment_1235143

Thank you Mike.

DMB

https://community.logos.com/discussion/comment/1234868#Comment_1234868

Agreed! I also wonder if it isn't an issue of sensitivity. Some people are more sensitive to these types of things than others. What might be perceived as smooth scrolling to some could be choppy to others??

Lankford, you might be right. Yesterday on an M1, I noticed hints of choppiness, scrolling a monograph. I'm wondering if it:

- has to do with how the eye creates motion relative to the screen refresh rates

- or possibly how app linkages can create hints of choppiness

- which presumably could be resource, computer, and user specific

Hadn't noticed it before.

Lankford Oxendine

https://community.logos.com/discussion/comment/1235415#Comment_1235415

Thanks for the info DMB.

Lydia de Jongh

https://community.logos.com/discussion/comment/1235020#Comment_1235020

What is interesting is that only some users are experiencing problems with scrolling. What operating system are you having the terrible experience on? On a Win 11 ASUS gaming machine, the only time I have problems is at the end of a major indexing when the strings are merging and grabbing machine resources.

Thanks for your reply.

I am on a 2yr-old win10 desktop (AMD Ryzen 5 3400G with Radeon Vega Graphics 3.70 GHz, ram 16,0 GB (13,9 GB beschikbaar))
And we have a chromebook and a win10 hp (older) laptop.

The scrolling in our case is far to quick. It is impossible to scroll for example to the next/previous chapter with the TINY scroll-handle in the scrollbar. Because it calculates the whole book/bible and not just the portions that are loaded in the window.

Mike Binks

https://community.logos.com/discussion/comment/1235985#Comment_1235985

It is impossible to scroll for example to the next/previous chapter with the TINY scroll-handle in the scrollbar.

Hi Lydia

I don't think that it has ever occurred to me to use those scroll bars. I always uses a two finger scroll on a track pad. For bigger jumps I type in the reference.

David Wanat

https://community.logos.com/discussion/comment/1235020#Comment_1235020

I had problems with mine (info in sig). it impacted all scrolling regardless of program used. But it went away with the latest update.

Lydia de Jongh

https://community.logos.com/discussion/comment/1236015#Comment_1236015

I don't think that it has ever occurred to me to use those scroll bars. I always uses a two finger scroll on a track pad. For bigger jumps I type in the reference.

I am on a desktop with normal mouse and pen-mouse. Then you use the scrollbars a lot.