Crashes on Android - logs?

Paul M Member Posts: 636 ✭✭

November 2022 edited November 21 in English Forum

Hi there

I am having occasional and unpredictable crashes in the latest build on Android. Yesterday the App crashed thrice whilst trying to use a reading plan. Is there a way of sending logs to Logos to capture this issue or are logs automatically captured centrally?

thanks

Paul

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Mobile App

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Graham Criddle Member, MVP Posts: 32,436 ✭✭✭

November 2022

Is there a way of sending logs to Logos to capture this issue

Details on doing this are at https://support.logos.com/hc/en-us/articles/360008914572-Report-a-Problem-in-the-Logos-Bible-mobile-app

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Paul M Member Posts: 636 ✭✭

November 2022

https://community.logos.com/discussion/comment/1236897#Comment_1236897

Thanks Graham

Logos Wiki
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Paul M Member Posts: 636 ✭✭

November 2022

https://community.logos.com/discussion/comment/1236951#Comment_1236951

FEI received a response from logos. A known issue.

Logos Wiki
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Ali Pope Member, Logos Employee Posts: 1,821

November 2022

https://community.logos.com/discussion/comment/1237099#Comment_1237099

We have a case created and currently being worked on. I will let you know when it is resolved. Thank you, Paul.

Ali Pope | Logos Desktop and Mobile Program Manager
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Ali Pope Member, Logos Employee Posts: 1,821

December 2022

https://community.logos.com/discussion/comment/1238296#Comment_1238296

This has been fixed in the latest Android update: 10.1.2 (1001020820).

Ali Pope | Logos Desktop and Mobile Program Manager
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