BUG: About in Psalm Explorer froze

When I went to capture some text from the "about" in the Psalm Explorer, About no longer functioned in either the detail or the overview view. I made several attempts then killed the app to capture the logs. Other functions that I tried continued to work.

4442.12-9 logs.zip

What I had done:

used Psalm explorer to verify that the Lexham Hebrew Bible was required, including reading the About
left it open
used the Compare Pericope tool
left it open
reviewed forum posting
meandered back to Psalm explorer going from overview to detail
discovered About no longer responded
Changed psalm under consideration
reaffirmed About no longer responded
switched to overview
reaffirmed About no longer responded
closes Compare Pericope tool
reaffirmed About no longer responded ... you get the picture.

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Comments

MJ. Smith

bumping in an attempt to get a response for posts without them.

Savanna Lineberger

Hi MJ,

Thanks for reporting this and providing some context. We will take a look into it.

Matt Mattox

Hi MJ,

Just want to confirm is the issue the about option wasn't presenting the menu or your Logos application froze and you couldn't perform any actions at all?

Based off the "what I had done" list it sort of seems the issue was the About option no longer responded. If so, I can run some test but right now the About menu is populating for me. Do you have any more concrete steps to get into that state? Have you replicated this behavior again or just that once?

MJ. Smith

https://community.logos.com/discussion/comment/1240201#Comment_1240201

The About button became non-responsive. Other things worked. I cannot replicate the behavior today. However, I am becoming suspicious due to a number of similar issues that some storage/workarea is not getting triggered to rebuild correctly. I will have downloaded a resource, allowed it to index, but some function (not always related to the resource) will no longer work. Neither an application restart, a computer restart, or a reindex will make it work ... but two or three days later things are fine again.

Matt Mattox

https://community.logos.com/discussion/comment/1240206#Comment_1240206

Okay, thanks for the information. I'm going to allocate some time today and see if I can get a repro the button to be un-responsive, thanks for the details MJ.

Matt Mattox

https://community.logos.com/discussion/comment/1240315#Comment_1240315

Good news -- I believe I got a repro, just figuring out what I did prior to this. I think it has something to do with the back button. Here's a video of a state where the `about` button was unresponsive.

https://recordit.co/DTdYPWK9Ip (link is a video repro and is safe to click)

-- Matt

Matt Mattox

https://community.logos.com/discussion/comment/1240316#Comment_1240316

Yup, using the "<" button I think is the culprit.

I'll get a case written, thanks again for the report MJ.

MJ. Smith

https://community.logos.com/discussion/comment/1240317#Comment_1240317

Good job finding this problem ...