PC sync with Android abruptly stopped
[Posted this in PC thread also, but thought I'd repeat it here in case mobile users could weigh in also.]
I'm running the latest version of Logos on PC and the latest version of the Android app on a Pixel 6 and a Galaxy Tab S8.
All has effortlessly synced until about the last week (though sometimes I've had to press "Sync your data" in the Android app to do so).
Now I get the exclamation point for sync failure on both Pixel and the tablet. So my reading plans, among other things, aren't available cross-device.
The Faithlife forum indicates Sync is up and running. I feel like there's probably a very simple fix, but I've yet to discover it. Any help would be appreciated!
Comments
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I'm on pc and android and it works for me. You probably did this... but maybe a reboot on both devices??
xn = Christan man=man -- Acts 11:26 "....and the disciples were first called Christians in Antioch".
Barney Fife is my hero! He only uses an abacus with 14 rows!
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Chris Morgan said:
All has effortlessly synced until about the last week (though sometimes I've had to press "Sync your data" in the Android app to do so).
Now I get the exclamation point for sync failure on both Pixel and the tablet. So my reading plans, among other things, aren't available cross-device.
I'm running the beta version on Android but I am experiencing the same problem.
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Chris and HJ,
I am sorry to hear that you are having this problem. We would appreciate it if you could both send in your logs (if you have not already done so).
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.0 -
HJ, your reply is golden! Totally forgot I'd signed up with Android Beta. For now, as I need the Android versions to sync, I've uninstalled Beta and gone back to the last SR and the problem is solved.
Thank you!
cm
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Joe, thanks for your response. It's a Beta issue which for now I've resolved by exiting Beta.
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We've created a case for this and are currently investigating. I will reach back out when the issue is resolved. Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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This may be related. Now that I have the regular mobile app rather than the beta syncing happens except for the reading items on my home page. There the updating is stuck between 2 and 98% and most error out if I check for the current reading.
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James L. King said:
This may be related. Now that I have the regular mobile app rather than the beta syncing happens except for the reading items on my home page. There the updating is stuck between 2 and 98% and most error out if I check for the current reading.
I would like to investigate this further, James.
Please send us your logs, this could provide us with information about these problems.
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Mark it for Attention: Joe. Press “Send” to send your report.0 -
This has been fixed in the latest Android update 22.0.0 (1220000070) that was released today.
Ali Pope | Logos Desktop and Mobile Program Manager
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