"Installing Application Update..." but never completes

Theophan Dort
Theophan Dort Member Posts: 29
edited November 21 in English Forum
I have Logos for Mac 22.0.23, and for several days now, maybe more, on both my desktop Mac and notebook Mac, every time I start Logos, it starts downloading files, completes the download, then says "Installing Application Update..." but even if I leave it overnight it never completes installing. The fact that the same thing is happening on two different Macs makes me think it's not the Macs but something about the update, but I sure don't know.

On another discussion that sounded similar, someone suggested force quitting Logos, rebooting, starting it again, and that worked for the OP. I tried that, no difference.

I see that version 23 is now available, so clearly I'm behind. Can anyone help me?

Thanks!
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  • Robert M. Warren
    Robert M. Warren Member Posts: 2,452 ✭✭✭

    Hi Charles:

    FYI, I have two identical iMac 24s (Ventura 13.2.1). One of those had the symptom you describe. On that one, I uninstalled and reinstalled Logos and it seems to be okay now. I am inexperienced with macOS; what I did was sent the App to the trash, restarted the Mac, downloaded the installer and re-ran that. That procedure didn't exactly act like a fresh install, as it didn't re-download resources or do an indexing. So my assumption is that it did a refresh of the executable(s) without the twin-agonies of downloading and indexing.

    macOS (Logos Pro - Beta) | Android 13 (Logos Stable)

    Smile

  • Theophan Dort
    Theophan Dort Member Posts: 29
    https://community.logos.com/discussion/comment/1248011#Comment_1248011

    I tried what you said, IT WORKED!!!  23.0 worked when it installed, but it then immediately downloaded 23.1, and ... it INSTALLED it!

    Thanks!!!

  • Mike Binks
    Mike Binks MVP Posts: 7,431
    https://community.logos.com/discussion/comment/1248011#Comment_1248011

    So my assumption is that it did a refresh of the executable(s) without the twin-agonies of downloading and indexing.

    Your assumption is correct Robert. One of the problems with those who are of the 'uninstall' bent is that they throw the baby our with the bath water. The engine (executable) can almost always be overwritten with a new install leaving library, index etc in place and unaffected. If an index fails that too can be dealt with as an individual item.

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • Robert M. Warren
    Robert M. Warren Member Posts: 2,452 ✭✭✭
    https://community.logos.com/discussion/comment/1248136#Comment_1248136

    Thanks.

    macOS (Logos Pro - Beta) | Android 13 (Logos Stable)

    Smile

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