Hi
Having updated my desktop app I can no longer sign in either on line or on the new or old apps.
I have had to create a new account to get onto this forum - my real account ******
Any ideas please?
Hi Richard - and welcome to these forums
What happens when you try?
And please provide some more details - I don't need to specify login details when I start Logos on desktop, where are you having to do so?
And I advise editing your post - click the More button and select Edit - and removing your email address to limit the change of spam bots picking it up
Graham
I just get the message "Invalid email or password" - so I tried resetting my password twice but it still didn't work
I wondered if there were some illegal characters in my password so I used the same password with a different email address to join this forum and that works fine
I have also tried different combinations of upper and lower case for my email r********but that hasn't worked either
You should contact Faithlife by phone.
Also, as Graham advised, you should either edit your posts to delete your email address or request that a moderator do so. There is no good reasons for the world to have your email address here and plenty of bad reasons and consequences from revealing it.
Problem is I'm in the UK - phoning is expensive!
Somehow it worked this time - when I reset the password I used a simple on - I usually use Lastpass - I have never had a problem like this with LastPass before. But hey I'm back in. Thanks for the help
I too am in the UK.
If I want to phone Faithlife I use Skype it is inexpensive.
What is more the Offices stay open late into the evening just to accommodate callers from the UK.
