Change to birthday program coming in April

Cheyenne Lehto
Cheyenne Lehto Member, Logos Employee Posts: 45
edited November 20 in English Forum

TL; DR: We are making changes to the birthday discount program. Beginning in April 2023, your birthday coupon will take $20 off one order of $50+ (pre-tax) during your birthday month.

We’re making this change with our customers and best practices in mind, and it will allow us to continue offering birthday coupons in the years to come. The majority of customers like you use their coupon on items like Logos 10 packages, feature expansions, or that next commentary purchase, so you may not notice any change at all!

Other than that, the birthday program will remain the same! You’ll still use your coupon the same as before—receiving the code by email and adding it on your order confirmation screen before checkout. 

We’re thankful for you, our devoted customers, and are glad to continue serving you in your study of the Word.

—Cheyenne, on behalf of the Logos team

👉 P.S. If you haven’t been getting your birthday coupon, make sure your birthday is listed on your account here.

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Comments

  • Don Awalt
    Don Awalt Member Posts: 3,521 ✭✭✭

    Cheyenne, to clarify, which privacy setting is needed for birth date in our profile - it has Me, Group Admins, Co-Members, Everyone?

    thanks.

  • Cheyenne Lehto
    Cheyenne Lehto Member, Logos Employee Posts: 45

    Great question Don! As long as the birthdate field on your profile is filled out (no matter the privacy setting of Me, Group Admins, Co-Members, Everyone), we'll be able to get that coupon to you. 

  • So sorry to read that. The program seemed perfect as it was, especially for new customers who were just trying the software. [:(]

    Dad gracias al Señor porque es bueno, porque es eterna su misericordia. Music

  • David Wanat
    David Wanat Member Posts: 1,834 ✭✭✭

    So sorry to read that. The program seemed perfect as it was, especially for new customers who were just trying the software. Sad

    I agree. I’d have preferred it the old way. My finances are better now than they were, but back in the day, this was how I could afford a $20 book. I imagine some people now are in the situation I was then.

    WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
    Verbum Max

  • Beginning in April 2023, your birthday coupon will take $20 off one order of $50+ (pre-tax) during your birthday month.

    Wonder if Birthday coupon discount could be $20 off on orders between $50 & $160 (pre-tax) and become 12.5 % discount for orders of $160+ (pre-tax) ?

    Another idea for Birthday coupon is $20 not requiring an order of $50 (pre-tax) if devoted customer spent $200+ (pre-tax) in the past year.

    From a business perspective, can appreciate revenue desire for covering royalty payment(s).

    As a devoted customer, had a thought about pennies and pounds (while cringing at many food prices having double digit inflation).

    Keep Smiling [:)]

  • David Paul
    David Paul Member Posts: 6,003 ✭✭✭

    New begets new.

    ASUS  ProArt x570s Creator, AMD R9 5950x, HyperX 64gb 3600 RAM, ASUS Strix RTX 2080 ti

    "The Unbelievable Work...believe it or not."  Little children...Biblical prophecy is not Christianity's friend.

  • Kevin S. Coy, OFS
    Kevin S. Coy, OFS Member Posts: 315 ✭✭

    Disappointing.  I'm sorry Logos/Faithlife is becoming so commercial.  I know it is a business and you need to make money (and I spend enough) but just don't see how you will make a lot of money...other than I probably won't use my coupon now so you will save $20.

    KSC

    “Let us begin, brothers, to serve the Lord God, for up until now we have done little or nothing.”  St. Francis of Assisi

  • Ronald Quick
    Ronald Quick Member Posts: 2,971 ✭✭✭

    Although I like the $20 with no required purchase more, it's still a good deal. 

    My birthday is in the summer, so I won't be able to take advantage of it during Christmas sales, new Logos releases that happen in the Fall, March Matchup, etc.  I guess I have to hope for a good sale in July.  

    Edit - I guess this is the same.   I think the $20 always had to be spent during the month of your birthday.  

  • Tes
    Tes Member Posts: 4,032 ✭✭✭

    I am not going to do that. I rather want to forget it. 

    Blessings in Christ.

  • ElephantMan
    ElephantMan Member Posts: 49

    I could see this coming. Birthday coupons appear to have been "forgotten" etc some years.

    But having said that, we need to remember that birthday coupons are a gift, entirely at the discretion of Faithlife.

    This change most likely means that the coupons are a profit-maker in their own right. But at the end of the day it's optional - we don't have to use them.

    So I for one am very grateful. Thanks for continuing the program!

  • EastTN
    EastTN Member Posts: 1,441 ✭✭✭

    Although I like the $20 with no required purchase more, it's still a good deal. 

    My feelings exactly. As ElephantMan said, "...we need to remember that birthday coupons are a gift, entirely at the discretion of Faithlife." I have benefited greatly over the years from all of the many free offers FaithLife has made available.

  • Dave Thawley
    Dave Thawley Member Posts: 33

    I can understand why removing the freeness is disappointing but to be honest you have never had to do this and the fact is you are still giving me 20 dollars off a spend so thanks :) 

  • Dave Thawley
    Dave Thawley Member Posts: 33

    I can understand why removing the freeness is disappointing but to be honest you have never had to do this and the fact is you are still giving me 20 dollars off a spend so thanks :) 

  • Dave Thawley
    Dave Thawley Member Posts: 33

    I can understand why removing the freeness is disappointing but to be honest you have never had to do this and the fact is you are still giving me 20 dollars off a spend so thanks :) 

  • Dave Thawley
    Dave Thawley Member Posts: 33

    I can understand why removing the freeness is disappointing but to be honest you have never had to do this and the fact is you are still giving me 20 dollars off a spend so thanks :) 

  • Dave Thawley
    Dave Thawley Member Posts: 33

    I can understand why removing the freeness is disappointing but to be honest you have never had to do this and the fact is you are still giving me 20 dollars off a spend so thanks :) 

  • DAL
    DAL Member Posts: 10,664 ✭✭✭

    I’m just glad we’re still getting a coupon 👍😁👌

    DAL

  • Leo Wee Fah
    Leo Wee Fah Member Posts: 593 ✭✭

    I can understand why removing the freeness is disappointing but to be honest you have never had to do this and the fact is you are still giving me 20 dollars off a spend so thanks :) 

    Amen!  and thank you Faithlife[Y]

  • Jon
    Jon Member Posts: 271 ✭✭✭

    I’m beginning to worry that Faithlife is on extremely shaky financial footing.  With the mass layoffs last year, many staple annual sales that were discontinued in recent months (ETS/SBL, Sunday of the Word of God, etc, all of which were very high discounts in previous years), and now the birthday coupon changes to cut out the customers that spend under $50, combined with major publishers like Eisenbraun pulling off of the platform but staying with competitors, the picture it’s painting for Faithlife is worrisome.  

  • mab
    mab Member Posts: 3,060 ✭✭✭

    It's really typical that I do eye a bigger purchase to apply the coupon to anyway. I got just over 20 off on a daily deal book last week, so I don't worry about this. 

    The only issue for me is that my birthday falls in December and presents have always been one for more than one celebration. The best gift still was the one I got long ago. Thank you Jesus.

    The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

  • Lee
    Lee Member Posts: 1,148 ✭✭

    So if don't spend $50+ during our birthday month pre-tax then we don't get the $20.00 ? 

    This is not a very happy thing to me, with supporting all the different versions from L4, L5, L6, L7, L8, L9, and last L10.

    The $20.00 for birthday's being made conditional just makes me think more about all that I have spent with Logos, and ask do I really need other resources.

    This makes it look like I'm buying my own gift, instead of getting a gift.

    Yes it makes Faithlife look more like they had to change this to keep money coming in.

    L4 BS, L5 RB & Gold, L6 S & R Platinum, L7 Platinum, L8 Baptist Platinum, L9 Baptist Platinum, L10 Baptist Silver
    2021 MacBook Pro M1 Pro 14" 16GB 512GB SSD, running MacOS Monterey   iPad Mini 6,   iPhone 11.

  • Sean
    Sean Member Posts: 1,774 ✭✭✭

    Over the years, the birthday coupon has sometimes been one of the high points of my birthday. (Seriously.) Plotting out what I'm going to do with it is fun, and I've been able to leverage it sometimes with monthly sales for some amazing deals. Whenever I use those resources, there's a little extra affection for FaithLife there.

    Customers will always prefer fewer restrictions on offers, but this change is perfectly understandable. Thank you FaithLife for this program and the fond memories it has created.

  • Kiyah
    Kiyah Member Posts: 2,823 ✭✭✭✭

    I'm not happy about this. It means that those of us who can't afford to spend at least $30 in our birthday month don't get a birthday coupon. So only some people get the coupon, others don't. I usually use my coupon for books on my wishlist that I can't afford and that never go on sale. So it makes those books more affordable. Since Logos mostly only puts Reformed Evangelical books on sale, I have been able to get some of the kinds of books that I like by using my birthday coupon. Now my starting price is $30, more than I would pay for one (or sometimes even two books). So it means those books will remain on my wish list because you don't ever put them on sale.

    Can you at least make it so I don't have to spend the coupon my birthday month? Can I at least have a year to spend it? It wouldn't cost you any more money for me to spend it in a different month, but it will give me more opportunities to actually benefit from the coupon.

  • DAL
    DAL Member Posts: 10,664 ✭✭✭

    For all those having a hard time accepting the change, just remember this: We had no birthday coupon before! That was a later addition.  Faithlife doesn’t owe us a coupon.  For all we know, they could have easily done away with it and people would still be complaining.  They could easily do away with the free book of the month also.  Some of those books are expensive and the discounts on the extras too.  They don’t owe us a free book either.  So calm down 👍😁👌 (Note: Faithlife, don’t get any ideas with the FBOTM either ) 😂

    I’m just saying! It could have been worse 😁 Let’s just be thankful for what we do get and hope FL doesn’t go out of business ‘cause then we’ll really be screwed 😂😂😂

    DAL

  • scooter
    scooter Member Posts: 1,125 ✭✭✭

    I always bought 2 books with the gift 20.  Net outlay varied from 7-12USD.  I can handle the 30USD net cost, which looks worse in CAD.

    I can spend some time finding the precise 2 / 3 books I want, or even an expensive big book.

  • DMM
    DMM Member Posts: 103 ✭✭✭

    Yes!  I'll miss my free $20 but now I've got an excuse to spend $30 :-)

    It was sad to see it change, but even still, a 40% discount is far better than almost anything else I'm offered for my birthday (most of which I never use, except of course my free burrito from Moes!). 

  • abondservant
    abondservant Member Posts: 4,796 ✭✭✭

    I'm not owed it, but this would require more planning that currently goes into my purchases, and so I likely won't be using it except by accident.

    L2 lvl4 (...) WORDsearch, all the way through L10,

  • Paul
    Paul Member Posts: 499 ✭✭

    Just by way of comment on the use of the birthday coupon -

    If the coupon can only be used in the birthday month this may create a problem for those whose birthday falls at the end of the month. In my case my birthday is only 2 days before that month ends. Other people may have their birthday on the last day of their birthday month leaving little or no time to use it before it expires.

    Can I recommend that the coupon be valid for a period (e.g., at least 14-28 days) rather than be limited to the birthday month?  That would help. Keep well  Paul 

     

     

  • scooter
    scooter Member Posts: 1,125 ✭✭✭

    I'm not owed it, but this would require more planning that currently goes into my purchases, and so I likely won't be using it except by accident.

    Could I urge you to keep track of 3-6 volumes you could buy or mix-+-match for this?

    An example for me is Beeke, Smalley: Sys Theo vol 1 53.99USD.  This is happening my next birthday; if it's on sale, I'll find a book to climb to 50 with.

  • scooter
    scooter Member Posts: 1,125 ✭✭✭

    Paul said:

    If the coupon can only be used in the birthday month

    You can use the coupon when received in your birthday month.

    I always receive mine before the day arrived; mostly, I have used it before the actual day.

    Many times the coupon has arrived on the 1st of the month.

    You can check the monthly + weekly sales.