Having trouble with sermon builder and sermon manager

Scheer Stephen
Scheer Stephen Member Posts: 7
edited November 21 in English Forum

Can not edit sermon add text etc. Sermon manger is blank both of them crashed on me.

Trying to edit and prepare for my Sunday school lessons.

I just upgraded to logos 10 baptist gold and preaching suite 

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Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,429

    Greetings Scheer

    Welcome to the forums. There are quite a few folk here who would love to help. We do need some more information though.

    What is your operating system and which version.

    What version of Logos are you operating (check the about tag)

    Attach logs to your reply using the paper clip in the tool bar.

    Take a screen shot of your screen with the blank Sermon Manager and attach that as well.

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • Scheer Stephen
    Scheer Stephen Member Posts: 7
    https://community.logos.com/discussion/comment/1252937#Comment_1252937

    I am using macos Monterey 12.6.4 

    Logos 24.014

  • Mike Binks
    Mike Binks MVP Posts: 7,429
    https://community.logos.com/discussion/comment/1252939#Comment_1252939

    Hi Scheer

    When taking a screen shot Cmd+Shift+5 is your friend.

    Is there a reason that you have not updated to Ventura?

    Like you I am on Logos 24 but on MacOS 13.2. I have tried to replicate you screen but cannot do so. You can try cycling through the selections at the top of the screen. The nearest I got to your position was with the lines to the left of 'Edit' selected.

    If updating the MacOS and restarting Logos doesn't work it would seem a call to Customer Service is the next best thing.

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • Austin Bush
    Austin Bush Member, Logos Employee Posts: 272
    https://community.logos.com/discussion/comment/1252940#Comment_1252940

    As Mike mentioned, getting the logs would be fantastic.  Once receiving those, I will make sure one of the developers who specifically works with the Sermon Builder/Sermon Manager tools takes a look at it to see what may be going on.  In the meantime, I'm sorry this is happening and please know that we will work with you to get this resolved.

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