Change account email

Harry Hahne
Harry Hahne Member Posts: 911
edited November 21 in English Forum

If I change the email address associated with my Faithlife account, I understand that I will need to log on to the Logos program with this new email address.

My question is, will Logos create a duplicate set of resources on my computer or will it use the resources associated with the old email address?

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  • Beloved Amodeo
    Beloved Amodeo Member Posts: 4,181 ✭✭✭

    My question is, will Logos create a duplicate set of resources on my computer or will it use the resources associated with the old email address?
    Harry,

    I believe if you change your email it establishes a whole new account. It does not duplicate your resources associated with your old email. There may be a way for Logos to transfer your resources to your new email, but I think you will need to discuss this with Customer Service.

    Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

    International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

    MacBook Pro MacOS Sequoia 15.1 1TB SSD 

  • Rick
    Rick Member Posts: 2,003 ✭✭

    I recently changed my email and the program used the resources associated with the old email address. I did not have to download anything new nor reindex. 

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    If I change the email address associated with my Faithlife account, I understand that I will need to log on to the Logos program with this new email address.

    My question is, will Logos create a duplicate set of resources on my computer or will it use the resources associated with the old email address?

    If you change your email address, it simply means that from henceforth you will log into Logos using that updated email address instead of the original one.

    Doing this will not create a duplicate set of resources or a new account.

    It will reset your Forum post count to zero.  You will need to reach out to Customer Service if you want that corrected.

  • Marcio Campos
    Marcio Campos Member Posts: 81
    https://community.logos.com/discussion/comment/1098883#Comment_1098883

    The email I use in the Logos software is the "@A" email and I want to change it to the "@B" email. Both are mine. But the email "@B" already has a Logos account associated with it. What will happen in that case? Do "@A" features join "@B" features? How will it look?

  • Bernhard
    Bernhard Member Posts: 640 ✭✭
    https://community.logos.com/discussion/comment/1252910#Comment_1252910

    You can ask Customer Service to combine those two accounts using the B address.

  • Marcio Campos
    Marcio Campos Member Posts: 81
    https://community.logos.com/discussion/comment/1252948#Comment_1252948

    So they don't match automatically?

  • Bernhard
    Bernhard Member Posts: 640 ✭✭
    https://community.logos.com/discussion/comment/1252950#Comment_1252950

    So they don't match automatically?

    I haven't actually tried that, but I assume not - how would the system be able to check that both accounts are in fact the same person? I assume when you try to change the email address on the one account to the one already being used on the other account, the system will tell you that that address is already taken by an account.

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