Logos app 24.0.1 update failed for Kindle fire HD 10Plus 11th generation

I cannot reset the update for the Logos app 24.0.1 on my kindle fire. I restarted the kindle but it still displays the Logos app update as failed. All I can find on the internet search is to uninstall the Logos app and then install the new app. If I do this will I lose access to all the Logos data files I have installed and then have to download all my books again? I have 10.6 GB of data files I have downloaded. Is there anything you can suggest that would help so I can update my Logos app to 24.0.1 without losing my data files?

Thank you

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Comments

Joe McCune (Faithlife)

Rocky,

Please check and see if there are any software updates available for your Kindle Fire. If there is a software update available, try the Logos update again after the software update has completed.

If you need further help with this, please send us your logs:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Mark the email "Attention: Joe". Press “Send” to send your report.

Beloved Amodeo

https://community.logos.com/discussion/comment/1254560#Comment_1254560

Please check and see if there are any software updates available for your Kindle Fire.

Joe, my latest update is from Feb.; it is Fire OS 7.3.2.7. Is the Logos update compatible with this update? I'm not having any problems just checking before I make any changes.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1254614#Comment_1254614

Beloved Amodeo,

Our latest update is compatible with Fire OS 7 or higher, so yes it is compatible with the operating system on your device.