Android syncing problem
I'm using Logos on the following devices -
Samsung Galaxy Tab S7 - Logos version 25.0.0.
Samsung Galaxy A23 - Logos version 25.0.0.
iPad Air 2 - Logos version 24.0.1
iMac - Logos version 10 (24.0.14).
When I create highlights and notes on my iMac, they sync just fine with my iPad --- including the highlights and note icons in the text of my Bible. However, there is a problem with syncing with both of my Samsungs. Sometimes the notes will sync, and the highlights and note icons will appear in the text of my Bible. Other times the notes will sync, but the highlights and note icons will not appear in the text of my Bible. I have Show notes / highlights checked on both Samsungs.
Any suggestions on how to fix the problem of not having the highlights or note icons appearing in the text of my Bible?
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Yes, I'm using the same translation across all of my devices -- 1995 New American Standard.
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I did that when I got my new Android phone, and I still have the same problem. In fact, I have the exact same problem in the exact same places on both of my Android devices.
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Hi Jeff, I'm seeing that you are still on version 24.0.0 of the app. I am unable to reproduce your issue on the latest version. Can you please update to the latest version of the app (24.0.1.1064) and try to reproduce the issue?
If you are still seeing the issue on the latest stable update, your logs may be able to tell us more. Can you please send us logs using the instructions below:
- Open the mobile app
- Tap the hamburger icon in the bottom right corner (three horizontal lines)
- Scroll down and tap Help
- Tap Report a Problem
- Tap Send
Thank you!
Ali Pope | Logos Desktop and Mobile Program Manager
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I'm not using version 24.0.0 on my Android devices (Samsungs) ... I'm using version 25.0.0. I did update to the latest version and still have the same problem
I attempted to send the log, but when I tapped Report a Problem, a boxed popped up saying Building Support Email and then disappeared in a fraction of a second. I never had the option to Send.
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Thank you for working with us offline, Jeff. We've investigated the issue and have a case created.
Ali Pope | Logos Desktop and Mobile Program Manager
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This has been fixed in the latest update on 26.0.2.
Ali Pope | Logos Desktop and Mobile Program Manager
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