videos Not working

Patrick Labriola
Patrick Labriola Member Posts: 1
edited November 21 in English Forum

When I go to play a instructional video. The Video will go blank and only play the audio.  How do I fix this?

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  • MJ. Smith
    MJ. Smith MVP Posts: 53,098

    welcome to the forums. Are you on a PC or a MAC?

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Graham Criddle
    Graham Criddle MVP Posts: 32,455

    Hi Patrick

    Assuming you are on a PC I suggest setting Enable Hardware Acceleration to Yes in Program Settings

    Program Settings are described at https://support.logos.com/hc/en-us/articles/360015926432-Program-Settings (Enable Hardware Acceleration is near the bottom)

    Graham

  • Bill Schlipp
    Bill Schlipp Member Posts: 31

    Hi Patrick, I reported the same problem (videos suddenly went blank on all logos video resources) over a year ago and never got a working solution. Things that I tried that were no help were: Hardware accelerator, computer and driver updates, uninstall and reinstall of Logos, called teach support and after about 45 minutes they were unable to find a cause or solution. Coincidentally, months later, I restored my computer to factory settings for an unrelated issue and discovered that all the logos videos were playing again. They have continued to work to this day. 

    I pray that the hardware accelerator solution works for you. 

  • Dave Hooton
    Dave Hooton MVP Posts: 35,674
    https://community.logos.com/discussion/comment/1255032#Comment_1255032

    Coincidentally, months later, I restored my computer to factory settings for an unrelated issue and discovered that all the logos videos were playing again.

    The issue occurs with Intel Gen 11 CPU's with video, and a driver update from Intel will fix the problem (plus enabling Hardware Acceleration in Program Settings). The computer manufacturer's customised driver may not get updated in a timely fashion, so the driver direct from Intel is best.

    Dave
    ===

    Windows 11 & Android 13

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