Fair Warning: On the Mac Deleting the Mobile App Deletes Your Desktop Library

DMB
DMB Member Posts: 3,087
edited November 21 in English Forum

I found this out the hardway.  Normally I run with Verbum desktop, and a see-if-they-fixed-it Logos Mobile app.  This time I decided to use the Verbum Mobile app.

But deleting the Verbum Mobile app gets mixed up on macOS, with Verbum the desktop app.  Bad news.

Now, did it delete the actual resources, or the library data?  I'm guessing the library data, judging from the pattern of slow failure.

That was after another bug this morning.  If you open a resource while logged in (and the resource is not downloaded), and then later re-start the app offline, it doesn't know what to do (generic file unfound) and that's that.  Ergo needing to delete the app (though probably I could have re-started online, but I'm not using the mobiles anyway).

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  • Mike Binks
    Mike Binks Member, MVP Posts: 7,428 ✭✭✭

    Normally I run with Verbum desktop, and a see-if-they-fixed-it Logos Mobile app.

    Are you running the 'Mobile App' on the desktop machine or on an iPad/iPhone.

    If the latter, and if indeed 'correlation actually is causation', then this is worrying.

    If the former then it is also worrying but given Logo's strange windowsish behaviour I am not greatly surprised.

    Don't push a wobbly stepladder if someone you actually value is up it.

    tootle pip

    Mike

    How to get logs and post them.   (now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • DMB
    DMB Member Posts: 3,087
    https://community.logos.com/discussion/comment/1257363#Comment_1257363

    If the former then it is also worrying but given Logo's strange windowsish behaviour I am not greatly surprised.

    Don't push a wobbly stepladder if someone you actually value is up it.

    Yes ... macOS running Verbum desktop, and Verbum mobile. I think Alabama was a little skittish on FL's same-name practice.

    But who knows. Maybe it's time to call it a day.  When I first got my Logos secret-decoder ring, I surmised its active use up to 70, just observing various  preachers and their detailed use of computers. Seemed to switch over to reading.  And that, indeed, has been my own behavior (not a preacher, of course).

    My other plan was to unload the whole kaboodle thereafter. But I'm still awaiting the hebrew encyclopedia, so who knows.  I'm in no rush to re-install ... it wanted to do 29g on cellular. Ha.

  • Todd Diehl (Logos)
    Todd Diehl (Logos) Member, Logos Employee Posts: 322

    DMB, I'm sorry you've run into some problems. 

    The desktop app and the mobile app (if installed on an M1/M2 Mac) don't share the same user data directories. The Verbum desktop app will install user files into `~/Library/Application Support`, while the Verbum mobile app when installed on desktop will install user files into a folder named something like `~/Library/Containers/5917CF62-25E8-42D9-8FDF-8D1C85227412/Data/Library/Application Support`. As such, those files aren't shared, and deleting the mobile app should have no impact on the files from the Verbum desktop app.

  • DMB
    DMB Member Posts: 3,087
    https://community.logos.com/discussion/comment/1257372#Comment_1257372

    As such, those files aren't shared, and deleting the mobile app should have no impact on the files from the Verbum desktop app.

    Agree. But Verbum's (desktop) data is gone .., desktop app runs fine, as a new install.   Worked great before mobile delete; started missing resources after mobile delete; re-start, all gone.  The first clue was Verbum desktop licenses reported missing. The second was the restart wanted a login.

    But appreciate the followup.

  • Todd Diehl (Logos)
    Todd Diehl (Logos) Member, Logos Employee Posts: 322
    https://community.logos.com/discussion/comment/1257376#Comment_1257376

    I've tried to replicate this, and have been unable to do so. I installed Verbum mobile and Verbum desktop. Note: when you install both apps, to have them both in your "Applications" folder they have to have different names (i.e. you don't want to overwrite one with the other). I then uninstalled Verbum mobile and my Verbum desktop is still working fine.

  • DMB
    DMB Member Posts: 3,087
    https://community.logos.com/discussion/comment/1257417#Comment_1257417

    Again, appreciate it.

    macOS automatically renames, adding a '2' ... whether that extends to all the necessary locations, not sure. Also the desktop app seemed unaffected ... ran fine on restart. Just didn't know about me, and on logging in, didn't know about anything earlier (eg as if new install).

    The mobile app, on install, had the usual Catholic resources, but one additional I had not selected (Marginal Jew, unrelated to Verbum install). I'm just guessing it was leftover, before an earlier pre-Verbum-desktop install. It was that resource, that produced the Can't find file lockup (looked like a Mac message), when offline (thense delete mobile app).

    The delete was done using the little 'x' after a hard-press, if that's significant.

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