BUG: Logos CLOSES when I try to open Study Passage Layout

Samuel

Almost every time I fire up Logos and try to open a Study Passage Layout it closes the program.

I've tried closing the program and restarting.

I've tried closing down the computer, waiting 10 seconds and starting it again.

I've tried uninstalling and reinstalling the program.

Nothing works so far.

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Comments

Graham Criddle

Hi Samuel - and welcome to the forums

Sorry to see you are having this problem.

Please enable diagnostic logging and post the logos.log file in a reply to this thread after a crash (use the paperclip icon to upload the file).

Details of diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132

Graham

Samuel

https://community.logos.com/discussion/comment/1218347#Comment_1218347

I have no "windows key" on my keyboard.

Graham Criddle

https://community.logos.com/discussion/comment/1218349#Comment_1218349

I have no "windows key" on my keyboard.

Which platform are you running on?

If Mac, there are relevant instructions further down the article.

Samuel

https://community.logos.com/discussion/comment/1218366#Comment_1218366

It's Windows. A laptop.

Samuel

https://community.logos.com/discussion/comment/1218370#Comment_1218370

Never mind. Found it.

Samuel

https://community.logos.com/discussion/comment/1218366#Comment_1218366

2625.Logos.zip

Graham Criddle

https://community.logos.com/discussion/comment/1218373#Comment_1218373

Is this a custom layout you have created or the default shipped with the software?

If a custom layout, I suggest recreating it and seeing if that fixes the problem.

Otherwise, unless anyone else responds with further ideas, I would contact Customer Services.

SineNomine

https://community.logos.com/discussion/comment/1218414#Comment_1218414

This definitely sounds like a layout-related issue to me.

Samuel

https://community.logos.com/discussion/comment/1218431#Comment_1218431

I don't have any special layout set up.

Greg Kingsley

I am having the same issue...on Mac

JT (alabama24)

https://community.logos.com/discussion/comment/1260720#Comment_1260720

I am having the same issue...on Mac

Please create a new thread. Explain your issue clearly, providing appropriate details, including logs (see my signature line)