I am writing to share my feedback and experiences with your Sermon Builder and Note Taking software. As a loyal customer, I feel it is crucial to bring certain issues to your attention.
Six months ago, I reluctantly had to stop using your software due to persistent technical issues. I had a particularly vexing problem with Chinese characters disappearing whenever I selected and right-clicked on the text. This has caused significant inconvenience and disruption to my workflow, especially considering the vital nature of my work - sermon preparation.
One distressing incident that stands out was on a Saturday night, a day before my scheduled Sunday preaching. I was trying to copy and paste my text into a Word document, but when I selected all and right-clicked, my entire script vanished. This unfortunate event led me to cease using your software and turn to Microsoft OneNote instead.
However, I didn't want to give up on your product that easily. After noting several software updates in the ensuing months, I was optimistic that these issues had been resolved. Therefore, I decided to give your software another chance, despite its premium price tag.
To my dismay, I encountered the same frustrating issue again - my work disappeared. I genuinely hope this feedback helps you understand the severity of this problem and encourages your team to investigate and address this issue promptly.
I believe your software has great potential, but the persistent technical problems have unfortunately overshadowed its benefits. I am eager to continue using your product, but only if these crucial issues are addressed.
Thank you for your attention to this matter. I look forward to your prompt response and solution to these issues.
