Logos 27.2 will not open

I updated today and now Logos will not open even if I hit the ctrl key while loading. It loads to the splash screen and says preparing books and the vanishes. I saw a previous user had the same problem but it loaded for him when he held down the ctrl key. I tried that and it loaded once but now will not load.

Help, please

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Comments

JT (alabama24)

Welcome to the forums! Sorry you are having troubles. [:s]

Unfortunately, we probably will need additional details. Please provide logs (see my signature line). Out of curiosity: You aren't running Mac Beta are you?

Steve Feezor

https://community.logos.com/discussion/comment/1267325#Comment_1267325

Thank you for the quick reply.

I am using Windows 10, no Mac.

One problem was that when I tried to run Logos holding down the ctrl key it would not load. Well I guess I was not holding the key long enough. I just got Logos to load after holding the key till it loaded.

Using the instructions on your forum I made a copy of the log files.

I am sending to you.

Thank you again.4331.Logos.zip

I am running Logos 27.2.21

JT (alabama24)

https://community.logos.com/discussion/comment/1267358#Comment_1267358

We will have to wait for a full fledge techie to pop in. Your logs should be helpful. I did notice this warning:

WARN 1 ElementUtility | Unable to set focus to default focus: PasswordBox (UserPasswordBox)

I have seen this a few times recently... don't know if it is important or not.

JT (alabama24)

https://community.logos.com/discussion/comment/1267358#Comment_1267358

One problem was that when I tried to run Logos holding down the ctrl key it would not load. Well I guess I was not holding the key long enough. I just got Logos to load after holding the key till it loaded.

I forgot that you had written this. Your issue seems potentially related to the one in this thread:

https://community.logos.com/forums/t/217602.aspx

Two users updated windows, or net, or something like that. Does that make sense?

Steve Feezor

https://community.logos.com/discussion/comment/1267385#Comment_1267385

Nothing worked.. Updated Windows .Net. still it will not work. I am afraid to start from scratch and reformat the drive. Will I loose all my personal Books?

Mike Binks

https://community.logos.com/discussion/comment/1267540#Comment_1267540

I am afraid to start from scratch and reformat the drive.

Don't do that Steve. It will almost certainly be a pointless exercise.

JT (alabama24)

https://community.logos.com/discussion/comment/1267358#Comment_1267358

when I tried to run Logos holding down the ctrl key it would not load. Well I guess I was not holding the key long enough. I just got Logos to load after holding the key till it loaded.

...and then what happened? What happens after you load to a blank layout?

Steve Feezor

https://community.logos.com/discussion/comment/1267555#Comment_1267555

It loads to a blank layout and then I can load a previous layout.

JT (alabama24)

https://community.logos.com/discussion/comment/1267677#Comment_1267677

It loads to a blank layout and then I can load a previous layout.

At this point, then, you should continue to do so and wait for it to resolve or receive direction from Logos.

Don Awalt

https://community.logos.com/discussion/comment/1267715#Comment_1267715

Just a thought Steve, if you haven't tried this - layouts do sometimes get corrupted, have you tried re-creating the layout from scratch (open to blank, bring up the panels in that layout one by one, and then when complete save the layout with a new name), and try opening to that layout?

Devin Gough

https://community.logos.com/discussion/comment/1267325#Comment_1267325

I am having the same issue and yes, I am running Mac Beta. Is there any help you can give me? It's Sunday Morning and I have to preach.

Mike Binks

https://community.logos.com/discussion/comment/1267839#Comment_1267839

I am having the same issue and yes, I am running Mac Beta. Is there any help you can give me? It's Sunday Morning and I have to preach.

Use app.logos.com

Devin Gough

https://community.logos.com/discussion/comment/1267842#Comment_1267842

Thanks. Yes, I am doing that in the meantime, but is there a resolution for my desktop version?

JT (alabama24)

https://community.logos.com/discussion/comment/1267844#Comment_1267844

Thanks. Yes, I am doing that in the meantime, but is there a resolution for my desktop version?

Load to a blank layout seems to work for many users who are having this trouble.

Steve Feezor

https://community.logos.com/discussion/comment/1267547#Comment_1267547

Thank you.

Steve Feezor

https://community.logos.com/discussion/comment/1267715#Comment_1267715

OK. Thank you. I will wait to the next update.

Steve Feezor

https://community.logos.com/discussion/comment/1267750#Comment_1267750

Thank you. Tried that and still not working.

Dave Hooton

https://community.logos.com/discussion/comment/1267907#Comment_1267907

Thank you. Tried that and still not working.

Steve, use the Quote button when replying and then there is no confusion about your "Thank you".

Mike Binks

https://community.logos.com/discussion/comment/1267844#Comment_1267844

Thanks. Yes, I am doing that in the meantime, but is there a resolution for my desktop version?

No doubt there will be Devin. Your travails, I'm sure you know, are to be expected when running Betas. Logos seems to be particularly vulnerable probably because it does not conform to many platform specific protocols.