Too Many Emails

I just checked my November deleted emails, and there are around 80 marketing/advertising emails, many duplicates/reminders. Yes it's through black Friday etc. but October was only about 10 fewer. I've checked the subscription options and I see no help there. I've contacted customer support in the past. I don't want to turn everything off but that's about the only option remaining. I can put rules in my email program, but they are liable to grab emails I need to see about real issues ( not marketing.) Thoughts?

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Rosie Perera

Hmm, that's unusual. I don't get any marketing/advertising email from Faithlife at all.

I recommend you turn off all boxes in email preferences (https://cloud.faithlife.net/preferences). Normally that choice does not preclude a company from sending you necessary emails.

There used to be an email preferences page on the Logos website where you could turn off a whole bunch of boxes, and at one point I turned them all off. Now I just went there to try to take a screenshot for you, and it no longer seems to be managed that way. Now it's on faithlife.net instead of on logos.com, and I see just this one box, which is currently turned off:

This does not affect my ability to receive emails for purchase confirmations or when my pre-pubs are about to ship. And I suspect if there were a real issue, like my credit card had expired or something, those emails would get through too.

When I check that box to see what options would be available to me, this is what I see (way fewer options than used to be on the email preferences screen):

DMB

https://community.logos.com/discussion/comment/1239036#Comment_1239036

My experience is as Rosie. I don't get any (that I know of anyway). When I tried the new page, I quickly killed it ... don't want to chance a re-start on emails. It used to be a pain trying to get them to stop.

But I still get purchase confirmations, etc

And Logos isn't the only culprit; Accordance dumps almost daily I think.

Nelson R. Pardee

https://community.logos.com/discussion/comment/1239040#Comment_1239040

I guess I can turn all emails off, but I don't want to. I just want to stem the flood. Given the low response to this, I guess either most users don't care or have just given up. I'm back today because I've started getting email about Proclaim and it's two in the last few days. I don't have proclaim and don't want it. I'm afraid it will be adding to the firehouse I already get.

xnman

https://community.logos.com/discussion/comment/1252735#Comment_1252735

At the top of this page it says "Email me when someone replies". If you have clicked on that... you're gonna get many emails... depending on the thread.

I made a mistake and clicked on it. Within the next month I got many emails. I finally realized what I had done and then corrected it. I had actually done this on several threads.... but I repented and corrected it.

These forums do get active.... [8-|]

Kiyah

https://community.logos.com/discussion/comment/1252735#Comment_1252735

I guess I can turn all emails off, but I don't want to. I just want to stem the flood. Given the low response to this, I guess either most users don't care or have just given up. I'm back today because I've started getting email about Proclaim and it's two in the last few days. I don't have proclaim and don't want it. I'm afraid it will be adding to the firehouse I already get.

They all go to my junk mail folder. I've started getting emails about Proclaim as well. Seems like they would be more targeted about to whom they send the Proclaim emails. I'm not in charge of worship for my church, I have no say over what church presentation software is used.

Don Awalt

https://community.logos.com/discussion/comment/1252739#Comment_1252739

I too have been getting Proclaim emails. I have the 'Church emails' setting turned off, which Customer Service noted last week. I am still getting them though. ☹️

Nelson R. Pardee

https://community.logos.com/discussion/comment/1252738#Comment_1252738

@xnman - I'm not talking about from the forums, I'm talking about email marketing direct from Logos/Faithlife

Rick

https://community.logos.com/discussion/comment/1239036#Comment_1239036

I had selected to only receive the Word by Word Blog emails. To do that, I had to check the top box and that opened the flood gates again. I had to select not to receive any emails and now I don’t get any. Too bad we can’t actually select what we want.

DAL

https://community.logos.com/discussion/comment/1252747#Comment_1252747

I definitely don’t mind them. I just delete them. Last week I received like 7 emails apologizing for sending some other email they sent that I didn’t even read. If it looks important, I open it, if not I treat it like regular spam.

DAL

Fabian

I experience the same. Even worse as I get English and German emails.

I miss the language button in the preferences, to filter them to languages. So for me only German would be fine. Please add a language button with subbuttons for English, German, French etc. button.

Thanks

Christian Alexander

The emails do not bother me. I just delete the ones I do not need/want/refer to later.

https://community.logos.com/discussion/comment/1252831#Comment_1252831

The Logos/FL marketing emails are definitely overkill.

I don't want to be bombarded with every new book released or prepubbed, but it seems that once you select to receive anything at all from them (even just checking one checkbox), you'll get flooded with all the new book releases and multiple reminders about the monthly specials and free books (reworded slightly differently through the month).

In a nutshell, the Logos/FL communications are overkill and a real annoyance.

Mike Binks

https://community.logos.com/discussion/comment/1252753#Comment_1252753

I definitely don’t mind them.

I don't mind them neither.

From Mail-Settings-Rules it is easy to gather them into one place to be dealt with at leisure (or ignored for ever)

Remember the one has to set up the mailbox before operating the rule.

Mike Binks

https://community.logos.com/discussion/comment/1252753#Comment_1252753

I definitely don’t mind them.

I don't mind them neither.

From Mail-Settings-Rules it is easy to gather them into one place to be dealt with at leisure (or ignored for ever)

Remember the one has to set up the mailbox before operating the rule.

Nelson R. Pardee

https://community.logos.com/discussion/comment/1252857#Comment_1252857

@Mike Binks this method is specific to outlook, Apple . Other email programs probably have rules but they work differently.

Segregating email the way you suggest can work for some people, and that's great. However, it doesn't work for me and I expect many others. I want to see some subset of the emails, and the idea that I can stash them until I will be able to go through them at leisure - I have other things I want to do at "leisure" than scroll through dozens and hundreds of emails. I could write a bunch of rules to try to segregate into interesting or not, but it's not obvious to me how to do that and whenever Logos changes how they do mailings, it likely breaks the rules.

Mike Binks

https://community.logos.com/discussion/comment/1252863#Comment_1252863

@Mike Binks this method is specific to outlook,

I don't think Outlook has slipped onto this MacOS 13.2.1 machine unless the gremlins are really clever. [;)]

Actually the program claims to be 'Apple Mail'

What mail program are you using?

Nelson R. Pardee

https://community.logos.com/discussion/comment/1252874#Comment_1252874

Ah, yes. I should have looked at the screen. THe process is sort of similar to Outlook, and it is unique to Apple. I'll see if I can edit my comment to correct it.

Bmickey

https://community.logos.com/discussion/comment/1252890#Comment_1252890

I received this type of email yesterday. I'm usually a "scroll on by" or "just delete it" kind of guy, but this just seems to be getting out of hand when this type is added to everything else I am sent each day from Logos.

The only real solution seems to be for me to request no emails at all be sent, and that saddens me because I enjoy the Tech Tips email that periodically arrives. It is the only one I have marked in the preferences to receive, but you have to opt-in to Logos in general to receive it. I guess I have a choice to make...

Lew Worthington

https://community.logos.com/discussion/comment/1270870#Comment_1270870

Yes, I would like the email preferences to be more granular. But it's possibly intentional that in order to get the good stuff, we have to take the stuff we don't want.

Nelson R. Pardee

https://community.logos.com/discussion/comment/1270878#Comment_1270878

I've posted about this, and contacted Logos a couple of times. It seems that overwhelming volumes of email are essential to selling enough product, and certainly they need to sell to stay in business. For awhile I became choosy about what I read, but even in the ones I might like, the signal to noise ratio is low. So now I find myself automatically deleting almost everything. If that continues, I'll probably unsubscribe totally. It seems they can't figure out targeted marketing that works, especially when our libraries are pretty complete- it might be interesting to know the thinking. Kind of sad.

Mark

https://community.logos.com/discussion/comment/1270981#Comment_1270981

Thanks for this thread. I unsubscribed completely although I did not want to. I agree that there are way too many marketing emails. Fix is now in. I realize there are things I will miss. But I agree that there are just too many.

Mike Binks

https://community.logos.com/discussion/comment/1270982#Comment_1270982

I think that they are taking the 'Church leaders illusory path'; they are relying on 'preaching to the choir' and failing to reach out to the unconverted. When did you last see an advert for Logos in the wider media?

DMB

https://community.logos.com/discussion/comment/1271030#Comment_1271030

I think that they are taking the 'Church leaders illusory path'; they are relying on 'preaching to the choir'

And the sermons seem repetitive. The choir is getting suspicious.

Actually, FL marketing has always been a customer-churn company. Lose some, get some. Their customer-relationship marketing is a purchase receipt.

John Kaess

https://community.logos.com/discussion/comment/1271040#Comment_1271040

I completely unsubscribed from all Logos and Faithlife emails a few years ago and i've never regretted it. The only downside was losing the $10 birthday coupon every year. More than worth it to me.

For sales, i rely on notifications from you guys (or ya'll if you aren't a yankee) in the forums, and i check the Logos and Verbum sites the first or second day of every month.

Nelson R. Pardee

https://community.logos.com/discussion/comment/1271077#Comment_1271077

To their credit, they shut off the Proclaim emails after I requested it. I don't believe there's anything sinister about what they are doing. I suspect these are challenging times. I don't know for a fact, but I suspect that they have historically grown their customer base by marketing into Bible colleges and seminaries. Enrollment in those are drastically down- one Bible college I know has 0 pastoral majors. So who do they market to? From what I've seen they are a fairly savvy company, and they do the market research to find out where to spend money marketing. I'm not happy about the flood of emails, but as long as they get positive returns from them, they will keep doing it. Or until people get vocal enough about it.

I still think it's a great company and a great product, and I want them to be healthy.

DavidR

I'm glad I'm not the only one. I do actually want to receive Logos emails, but it just feels like they're trying to persuade me to turn them off [;)]

It's not the topics, or the ability to stop them, that's the problem - it's the volume that is silly. It was four today alone. It feels as though there are different teams, all competing to sell their particular Logos publications, and not talking to each other. So, instead of getting an email every couple of weeks with the new publications that match my preferences, I get several a day saying, "Buy this!" - "No, buy this!" I found a thread from twelve years ago where people were talking about this.

I know that turning them off is the answer in the end, but I'm reluctant as I do sometimes buy things, and Logos is a really great product. But no other supplier in any field does this to me. Maybe it would help if there were more options, e.g. to say, "Nothing costing over $100"? (I'm not a pastor and I don't have a book budget, so I'm never going to justify spending too much at once.) Or a reminder periodically to go to a personalised page, where most of the offers appear?

Aaron Campbell

Just boosting this thread in case anyone from Logos corporate is watching. I would love to get 1 email per week, but until I'm given that option, I'm having to unsubscribe from all marketing emails. (I'm currently signed up to get emails about Logos only, in both English and Spanish, and it feels like I get at least 5 marketing emails PER DAY. Would love to see an option to cut that down to once a week or once a month.)

John Connell

I get two or three emails a day. The only reason I checked the first box is that I want my Birthday Bonus each year. It used to be you had to get emails or you wouldn't get your Birthday Bonus. But I am wading through a mountain of junk emails from Logos for a mere $20.00.

-john

DavidR

Saturday set a new record with seven in one day. I've threatened again to unsubscribe, which I still don't want to do, because I do buy products in response to them from time to time (though not always the ones advertised!)

I still hold to my previous diagnosis of competing marketing teams that don't talk to one another.

TWBeining

https://community.logos.com/discussion/comment/1346897#Comment_1346897

@DavidR Logos does tend to beg more than some churches I've been to. 😀

Tim

TheFly77

I totally agree with this request. The amount of emails is getting too much!

Milkman

Same. I don't even read them any longer. Most of the resources I either have or are simply not interested in. They're getting annoying. Cognitive overloading. Probably will turn off notifications.

mm.

DMB

https://community.logos.com/discussion/comment/1346893#Comment_1346893

So … I'm paying FL $20 to keep their emails. And darn well worth it.

Kevin Houghtaling

I realize that this time of year that sale promotions are out of hand. I must say that even so the marketing from Faithlife has been increasing. Shopping cart reminders… this happens with other online shopping sites but I find it annoying nonetheless. I place items in the cart as I consider them for purchase; often they get removed or added to purchase latter. Faithlife will keep reminding me until I just empty the cart.

DMM

https://community.logos.com/discussion/comment/1349851#Comment_1349851

I had previously unsubscribed from all the e-mails - they were not useful and there were WAY to many of them. I resubscribed a couple months ago to get news about all the changes.

I have since unsubscribed again.

There are way too many e-mails. Way to many! And most of them are very poorly thought out and poorly timed. If it's announcing a sale, it's often sent several days AFTER the sale has started (so I've already been aware). Same with the free books. The weekly what's trending e-mail is completely useless - it only lists 5 books, and most of those are just the free ones.

The most annoying thing, however, was all the constant reminders that I have a book in my cart. I often browse and will add a book to my cart. If I don't buy it in 1 hour, I'm going to get a reminder e-mail. If I remove it, and add something else, an hour later, another e-mail. That's called SPAM.

And with Logos, it seems it's either all or nothing.

I do not want to get an e-mail telling me something is in my cart. And certainly not repetitive reminders about it. That's incredibly annoying.

I do not want to get e-mails notifying me of sales DAYS after the sale has already started. I'd be perfectly happy with an e-mail notifying me of the sale when it went live.

But what is equally frustrating is the lack of e-mails about things that actually matter. I got what seems to be a million e-mails about their live launch. I was an early subscriber. I believe it was on October 18th that Logos added the mobile ed courses to our subscriptions… and not a single e-mail about it. Nothing telling me what courses were included - that information wasn't even listed on their website until a couple weeks ago, and even now it's still hidden in the FAQ. That's something I would have liked an e-mail about.

I believe they did this for December but for November, with the official launch of the subscriptions that they had sent out countless e-mails about… not a single e-mail telling people how to claim your free book. There were many people who were confused about it. The only link to it was again hidden in the FAQ. It was only half way through November that they put it on the drop down menu with all the other sales.