Logos mobile app keeps crashing for apple devices
Logos Bible app keeps crashing when updating existing resources. This causes that the app to only work when it is not connected to the internet. When the app is „hanging“, it causes that other apps become non-functional. Issues are caused by app not using memory optimal. This problem has been there for ages; either logos is ignoring it or do not know how to fix it.
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diederick pütter said:
Logos Bible app keeps crashing when updating existing resources.
I'm sorry to hear of your problem.
Which mobile device are you using and which version of operating system and app?
And what indication do you have that Logos is updating existing resources? In my experience, this tends to go on in the background and I'm not really aware of it
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I am using an iPad Pro device with the latest OS update and latest version of logos mobile. When updates are occurring on my desktop version and I open my mobile device, the issue is happening. When I switched off the internet, I can manage to open the software without crashing. It seems that the problem is on logos servers. When accessing content to update on the servers, it crashes. This also happens when downloading new resources. The problem is not device specific as it happens on all my devices.
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I am using an iPad Pro device with the latest OS update and latest version of logos mobile. When updates are occurring on my desktop version and I open my mobile device, the issue is happening. When I switched off the internet, I can manage to open the software without crashing. It seems that the problem is on logos servers. When accessing content to update on the servers, it crashes. This also happens when downloading new resources. The problem is not device specific as it happens on all my devices.
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I have posting the issue on the ratings in the mobile app store, but my messages are been deleted as soon as I post them.
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I have posting the issue on the ratings in the mobile app store, but my messages are been deleted as soon as I post them.
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diederick pütter said:
I am using an iPad Pro device with the latest OS update and latest version of logos mobile. When updates are occurring on my desktop version and I open my mobile device, the issue is happening. When I switched off the internet, I can manage to open the software without crashing. It seems that the problem is on logos servers. When accessing content to update on the servers, it crashes. This also happens when downloading new resources. The problem is not device specific as it happens on all my devices.
Thanks for that further information.
Roughly what proportion of your resources would you say you have downloaded to your iPad?
And I expect someone from Logos would like to see logs - hopefully they will comment here.
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I have only downloaded half of my resources to my iPad device. This is frustrating as I cannot access resources in offline mode due to the crashes. I have send many logs to logos with no resolution.
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The question is not about how many resources; the functionality is not working. If logos has a limitation on how many resources you can download, they need to build the rules in the software. Not sure why this is an issue?
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The forums are not an official means of communication with Logos. You are interacting with fellow users such as yourself. I have a theory which I have continued to promote and I am wanting to know if your situation falls within that scope.
You said that you have "half" of your resources downloaded. Surely you can see that Half of 2 is not the same as half of 20,000.
I can't speak at all about the android app, only iOS. It is my belief that the app has a tendency to corrupt, especially when large numbers of sources are downloaded. My recommendation (which used to be Logos recommendation) is that downloads be judicious. The more resources you download, the more troubles you are likely to have... and for most users, there is no good reason to do so. The app requires internet for MANY features. It is best to understand that limitation and plan accordingly.
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We've looked into the issues associated with your account and have created a case to fix it. The case is in queue. I will reach out when there is an update on the case. Thank you for your patience, Diederick.
Ali Pope | Logos Desktop and Mobile Program Manager
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Can I please get an estimate when the issue will be resolved, or will it be in the 8 month queue for a further update?
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Can I please get an estimate when the issue will be resolved, or will it be in the 8 month queue for a further update?
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My experience is different. I have managed to download 14,000+ resources on my iPhone and it works with no issues. As soon as there is multiple resources to be added or updated it keeps crashing and hanging and you have to nurse it through one by one.
Unfortunately on my iPad I have only half the resources downloaded and I do not have days to download one resource at a time and then it crashes or hangs and I need to start all over again. This is definitely a glitch in the software and many users are providing assumptions and trying to justify reasons for something that is not working. Maybe logos needs to hire a new software architect that can do proper designs to resolve the issue. Bad development.0 -
diederick pütter said:
Can I please get an estimate when the issue will be resolved, or will it be in the 8 month queue for a further update?
There is significant investigation required with this issue and we hope to find a solution soon. However, we stay away from giving exact timelines in an effort to not make false promises to our customers.
Ali Pope | Logos Desktop and Mobile Program Manager
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diederick pütter said:
My experience is different.
Apparently, it is not!
diederick pütter said:it keeps crashing and hanging
[;)]
diederick pütter said:justify reasons for something that is not working
I am not "justifying" anything. I am not telling you how things SHOULD be, nor how I WANT things to be. I am simply telling you how they are. You can choose to do with my expertise as you will.
If you REALLY are wanting to get this fixed, I have two nuclear options for you.
1. Delete the app and see if a full reinstall fixes it. If that doesn't work:
2. Wipe you device completely (a FULL reset of the device) and reinstall.
I have used these techniques to get things working again but I can't promise they will work for you.
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Thanks JT, these options will not solve my issue.
Your comment about “Apparently, it is not”; to put it in layman’s terms:
I was referring to my experience with the software not including the following as you have mentioned:
“app has a tendency to corrupt, especially when large numbers of sources are downloaded.”
It seems that this issue is very close to your heart.
I think it is best to take the issue further up with logos themselves as you have previously engaged with them and they are currently investigating it further.
I do not need any more advice or explanations.
Thank you for your interest.
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I was wondering if there is any update from logos on this issue?
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diederick pütter said:
... I have managed to download 14,000+ resources on my iPhone and it works with no issues ...
... This is definitely a glitch in the software ...If it was a glitch in the software, why is it running good on your iPhone?
What model iPhone? How much Memory? How much memory is free?
How much memory on the iPad Pro? How much memory is free?
Are they both running the latest version of iOS/iPadOS?
If you believe the problem is on the servers, and it happens when your desktop machine is updating ... try shutting down the desktop and the phone, and then updating the tablet. If it works then, you have isolated the problem to the network and/or servers. And you have a workable solution until they get a real fix. If it doesn't work, you lost nothing but a few minutes of time.
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Hi John,
Thank you for your interest, not sure if you have read the previous comments. However, the problem only occurs when the software needs to update existing resources and installing new ones. I am currently running on the latest version of IOS on all my devices. I am using an iPad Pro, etc. I have plenty of memory and lots of space available on these devices. Issues are only related to mobile for apple devices. I do not have a workaround for this problem. This is a mayor function not working - clients cannot update or install new resources purchased. I have stopped buying anything new until the issue has been resolved.
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I was wondering if there is any further update on the issue from logos.
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diederick pütter said:
I was wondering if there is any further update on the issue from logos.
This case is scheduled to be investigated soon. We appreciate your patience and apologize for the issues this is causing you.
Ali Pope | Logos Desktop and Mobile Program Manager
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It seems that there is a prioritization issue in terms of resolving critical issue.
I have noticed with the new release update today that the fixes/changes are mostly cosmetic and real issues are not been attended to and put at the back of the queue.
I was wondering if these issues really get relayed to the development team. All the updates on issues are identical. This seems not a place to get issues resolved or prioritized.
As mentioned previously by users; this is a chat forum. It has no value to get anything resolved by the logos development team. Unfortunately, there is no channel to escalate real issues. Even the option to send an email with a log of the problem gets ignored.
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diederick pütter said:
I was wondering if these issues really get relayed to the development team.
Diederick, I work directly with the mobile development team daily and am in constant communication with the customer service team that receives your logs. We are all aware of this issue and the team has already done pre-investigation into this case. We are aware of the severity and have prioritized it as such. We are working as hard as we can to provide a stable app given the limited resources we currently have. Thank you for your patience.
Ali Pope | Logos Desktop and Mobile Program Manager
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I am glad that this issue has priority to resolve as I currently cannot use logos on my mobile devices.
Do you perhaps have any update on the the progress that was made with the investigation and fix for the issue.
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I don't have an update as of right now. I will be sure to reach out when we have one. Thank you.
Ali Pope | Logos Desktop and Mobile Program Manager
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I noticed that logos keeps removing my reviews on the app. Not sure if the developers assume that the problem will miraculously go away. Maybe we should start praying. Can I get an urgent update on the progress made please.
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diederick pütter said:
I noticed that logos keeps removing my reviews on the app.
I've updated my response on your review. We are not removing your review from the app. It is still visible on our end and we are still investigating the best route to fixing your issue. We appreciate your patience and will provide a status update when we have more information.
Ali Pope | Logos Desktop and Mobile Program Manager
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It is rather disappointing that after three releases since this issue has been raised, no fix is forthcoming to resolve the issue. I will think twice to acquire the next version of logos, as more complexities are built, but the basic functionality is limping on and does not work. Very disappointing considering paying a high premium to own this software.
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diederick pütter said:
Very disappointing considering paying a high premium to own this software.
The App was Free!
Any idea why your post count isn't increasing?
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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