Crash: Constant Crashing when trying to create new note

Bill MartinUser: "Bill Martin"
Bill Martin
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Updated by Jason Stone (Logos)

In both IOS and Windows, my desktop apps have been constantly crashing when trying to create a new note. I have Logos software version 28.3.44. No other problems have been detected, but this most recent release has been giving me problems on BOTH Mac and PC desktop versions. 

Not finding lots of corroboration on the forum. Anyone else having this problem with the latest software version (Sept. / Oct. 2023)?

Bill Martin 

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    MJ. SmithUser: "MJ. Smith"
    MJ. Smith

    Bumping in hopes of getting an answer.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

    Dave HootonUser: "Dave Hooton"
    Dave Hooton

    my desktop apps have been constantly crashing when trying to create a new note. I have Logos software version 28.3.44

    Other users have not reported this. So:

    1. Exactly how do you create a (new) note? 
    2. Does it crash for Notes by Reference or Selection (or both)?
    3. Does it crash in a resource?
    4. Does it crash creating notes in the Notes tool?
    5. After a crash, and before restarting Logos, upload application logs using the paper clip icon.

    Dave
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    Windows 11 & Android 13

    Bill MartinUser: "Bill Martin"
    Bill Martin
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    OP

    Thanks Dave. Ah...I'll wrap my head around uploading the application logs before a restart next time. I'm not seeing that option, but I do have my settings configured to share crash info with Logos developers. I'll dig a bit more.

    For a quick reply here, the crashes happen in the notes tool, when I click the NEW NOTE button in the top right. 

    Bill MartinUser: "Bill Martin"
    Bill Martin
    ✭✭
    OP

    Addendum: As a work-around, I have to highlight the source, which creates a note. Then, I can go to Notes and remove the highlighting. But consistently, NEW NOTE (not created from highlighting a resource) is causing the crashes. 

    Dave HootonUser: "Dave Hooton"
    Dave Hooton

    I'm not seeing that option, but I do have my settings configured to share crash info with Logos developers. I'll dig a bit more.

    Just click the hyperlink (blue) in my previous post.

    For a quick reply here, the crashes happen in the notes tool, when I click the NEW NOTE button in the top right. 

    It makes a lot of difference when you state NEW NOTE  vs "new note"!

    Dave
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    Windows 11 & Android 13

    Bill MartinUser: "Bill Martin"
    Bill Martin
    ✭✭
    OP

    7610.LogosLogs.bill.20231025-200656.zip

    I hope this is following the correct procedure. 

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