Cannot sign in on Ipad

I have used logos for years and today it won't let me log in. I have the correct user/pw but when I try it just has a spinning circle that never goes away.

It is running fine on my iphone.

I have restarted the iPad and deleted and reloaded the logos app but nothing works.

Any ideas?

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Comments

JT (alabama24)

What specific versions of iOS, Logos app, iPad?

ldcrouse

iPad Pro (12.9-inch) (5th generation)

iPadOS 17.1.2 (21B101)

I think I'm on logos 10. It is Version 30.0.1

Greg Vanderleeuw

Same here. Won’t log in, spinning wheel.

and mobile app won’t allow for highlighting tonight, somethings up.

JT (alabama24)

Have you checked again today? The log in process obviously requires servers to be up and functional... hopefully it was just a glitch. If you are still having problems today, I would call Logos directly.

James Hodges

Called Friday same issue was told they were working on the problem just be patient no other explanation

Joe McCune (Faithlife)

We are still working on a solution to this problem, which will be released in a forthcoming update.

We believe that in most cases, this problem can be avoided by disabling your VPN, network proxy, content filtering apps, or accountability apps. We only suggest this as a possible temporary workaround, understanding that you may prefer not to disable these.

You should also be able to avoid this by going into airplane mode and working offline. But this means that you would only have access to previously downloaded books, and not all the functionality of the app would be available.

We can also suggest temporarily using our web app instead of our mobile app, until this problem is fixed. This has the advantage that you will not have to disable other apps, and you will have access to all your books.

I apologize for the inconvenience this problem has caused.

Avril Low

Hi, just to add that I've been experiencing the same issues since Sunday and am eagerly awaiting the fix for this. Thank you.

Same! I use the app daily and this has been a pretty major disruption to not have access for so many days.

Alonzo Wharton

Thank you all for updating this thread. I am having the same issue and now will wait for the fix as well.