Cannot sign in on Ipad

I have used logos for years and today it won't let me log in. I have the correct user/pw but when I try it just has a spinning circle that never goes away.

It is running fine on my iphone.

I have restarted the iPad and deleted and reloaded the logos app but nothing works.

Any ideas?

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Comments

JT (alabama24)

What specific versions of iOS, Logos app, iPad?

ldcrouse

https://community.logos.com/discussion/comment/1280239#Comment_1280239

iPad Pro (12.9-inch) (5th generation)

iPadOS 17.1.2 (21B101)

I think I'm on logos 10. It is Version 30.0.1

Greg Vanderleeuw

https://community.logos.com/discussion/comment/1280245#Comment_1280245

Same here. Won’t log in, spinning wheel.

and mobile app won’t allow for highlighting tonight, somethings up.

JT (alabama24)

https://community.logos.com/discussion/comment/1280255#Comment_1280255

Have you checked again today? The log in process obviously requires servers to be up and functional... hopefully it was just a glitch. If you are still having problems today, I would call Logos directly.

Yasmin Stephen

https://community.logos.com/discussion/comment/1280271#Comment_1280271

This is a known issue, as per the last four or so posts in the Logos mobile app keeps crashing for apple devices thread. It's not the same as the issue in the original thread but it was acknowledged by a Faithlife employee:

Is anyone else having difficulty launching the Logos iOS app after the latest update? (30.0.0 (50)). I can’t launch it on either my iPhone 13 or my iPad Pro. The previous versions all worked for me. Now, I just get the splash screen and then it crashes. I’ve tried rebooting my devices without any effect, and I’m trying to hold off deleting the app because it means I have re-download the resources that I want on my devices. Any suggestions?

Rich, Please accept my apologies. We are working on this issue, which is different than the issue mentioned earlier in this thread.

It has not been fixed in the new update that went live today (30.0.1), but we continue to work towards a solution

One possible way to get around this in the meantime is to simply use the web app instead of our iOS app.

We believe that in at least some cases, this problem can be avoided by disabling your VPN or Network Proxy, or by using the app offline. I only suggest this as a temporary workaround.

I'm able to use the app on my iPhone but it doesn't go beyond the splash screen on the iPad. No help found in working offline or turning off VPN. I'm using the FSB app while I wait for the problem to be fixed.

James Hodges

Called Friday same issue was told they were working on the problem just be patient no other explanation

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1280280#Comment_1280280

We are still working on a solution to this problem, which will be released in a forthcoming update.

We believe that in most cases, this problem can be avoided by disabling your VPN, network proxy, content filtering apps, or accountability apps. We only suggest this as a possible temporary workaround, understanding that you may prefer not to disable these.

You should also be able to avoid this by going into airplane mode and working offline. But this means that you would only have access to previously downloaded books, and not all the functionality of the app would be available.

We can also suggest temporarily using our web app instead of our mobile app, until this problem is fixed. This has the advantage that you will not have to disable other apps, and you will have access to all your books.

I apologize for the inconvenience this problem has caused.

Avril Low

https://community.logos.com/discussion/comment/1280281#Comment_1280281

Hi, just to add that I've been experiencing the same issues since Sunday and am eagerly awaiting the fix for this. Thank you.

https://community.logos.com/discussion/comment/1280338#Comment_1280338

Same! I use the app daily and this has been a pretty major disruption to not have access for so many days.

Alonzo Wharton

https://community.logos.com/discussion/comment/1280338#Comment_1280338

Thank you all for updating this thread. I am having the same issue and now will wait for the fix as well.

Satyadev Kolli

https://community.logos.com/discussion/comment/1280354#Comment_1280354

Same issues. Have been unable to use the app on both my iPhone (17.1.2) and iPad (16.6.1). Just a spinning wheel.

James Hodges

https://community.logos.com/discussion/comment/1280444#Comment_1280444

Enough already!! Fix the issue or call me my son in law is a computer engineer, web-designer who I assure you could fix the problem given the opportunity and the server passwords.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1280490#Comment_1280490

We believe that this problem (attempting to sign into our iOS app results in a continually spinning circle) will be fixed in our next update, version 30.0.3. In the meantime, we recommend using the Web App instead of our mobile app.

Please accept our apologies for the inconvenience that this issue has caused.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1280510#Comment_1280510

The 30.0.3 update has now shipped. It may take a few hours before it is available to all.

We believe this has fixed this problem. But anyone still experiencing problems signing in after installing this update should send logs, because our logging now includes more comprehensive information about the sign-in process. Simply do the following:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap "Help".
4. Press “Report a Problem”.
5. A pre-addressed email will open with a log file attached automatically. Include a brief description of the current problem. Press “Send” to send your report.

Yasmin Stephen

https://community.logos.com/discussion/comment/1280561#Comment_1280561

The 30.0.3 update has now shipped.

Working for me! Thanks much [:)]

Avril Low

https://community.logos.com/discussion/comment/1280570#Comment_1280570

It works for me on my iPad! Many thanks.

Satyadev Kolli

https://community.logos.com/discussion/comment/1280561#Comment_1280561

30.0.3 fixed it. Thanks.