There is a bug that I keep running into under different circumstances for which the common denominator appears to be many changes of tab with searches, copies, or add tags in between. Unfortunately, it takes 1-2 hours of continuous work for the error to appear. The application gradually slows in its responses to the point that a switch between tabs can take more than 30 second with the tab completely disappearing from the screen for up to 6-7 seconds. Restarting the Verbum clears the problem.
Current setup causing this error:
- Only one pane with the library, the collections tool, and the Index of Bible Studies PB open.
- Word is also open to the source document of the Index of Bible Studies.
- Loop of work
- close any resource that you opened in this loop
- search library for title; if title not found, search Index of Bible Studies for title
- Open title
- If it opens to the bookstore, type NIML in Word and go to start of loop
- If a resource opens, use panel menu to open information panel
- add tag to resource Note this tag has the effect of removing the resource from the collection
- copy the citation and paste into Word
- go to start of loop
Continue until the response time becomes unbearable; restart Verbum and things are fine for a while.
I can, of course, provide logs but nothing seems amiss in them. How is the best way to document this problem when it takes so long for the problem to occur? Or should I call tech support and let them see the issue on my machine when I've worked long enough for the tab to disappear?
