Program BECOMES Slow After a Few Hours of Use

Christian Huls
Christian Huls Member Posts: 19
edited November 21 in English Forum

I have noticed over the years that after using Logos for several hours, it gets slower and slower, even when refined searches are done. When I click on a verse, it takes SEVERAL seconds to go to the verse.

This FIXES if I simply close Logos and then reopen it and restore the previous layout. I believe it has something to do with the history log...

I recently built a TOP of the line PC, thinking that this would not happen any more, but it STILL occurs. Is there an easier solution than closing and reopening Logos, such as a way to clear the history log or something?

Software Version 30.1.38 (64-bit)

Windows 11 Pro x64 23H2 (build 22631.2861)

Hardware:

*AMD Ryzen 9 7950X3D 16-Core Processor 4.20 GHz
*MSI B650 Gaming Motherboard w/ Wi-Fi 6E
*MSI Gaming GeForce RTX 4090 24GB GDRR6X 384-Bit Video Card
*XPG SX8100 4TB 3D NAND NVMe Gen3x4 PCIe M.2 2280 Solid State Drive R/W 3500/3000MB/s
*CORSAIR VENGEANCE DDR5 RAM 64GB (2x32GB) 5600MHz

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Comments

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,512

    This is the kind of issue where techies might want to see logs. Enable logging, recreate the issue, grab the logs and post them here. See my signature line. 

    macOS, iOS & iPadOS |Logs| Install
    truth over tribe

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,512

    This is the kind of issue where techies might want to see logs. Enable logging, recreate the issue, grab the logs and post them here. See my signature line. 

    macOS, iOS & iPadOS |Logs| Install
    truth over tribe

  • Bob
    Bob Member Posts: 267 ✭✭

    I have the same issue.  After hours of use, things slow down.  Even closing tabs takes 3-4 seconds.  I did find out that visual filters can be a problem.  They are executed even if you have turned them off.  I changed most all my visual filters to some bible I never use, that helped quite a bit.

    I have created logs and analyzed, but haven’t figured out when or how the slowness starts occurring.  I would think others would have the same issue, but I don’t see much in the forums on slowness after some time using logos.

    Bob

  • Christian Alexander
    Christian Alexander Member Posts: 3,008 ✭✭
    https://community.logos.com/discussion/comment/1281981#Comment_1281981

    I have the same issue. Mine is after about 90 mins of usage. I have created logs to send to Customer Service but they could never track it down either. I finally found out visual filters were an issue. I did like Bob did. Also the use of more than 3 panels also caused it go slow down too. I just take periodic breaks when doing a lot of study in Logos Software on my PC. 

  • MJ. Smith
    MJ. Smith MVP Posts: 53,405

    Thank you for posting see BUG: Infinitely repeatable but difficult to document - Logos Forums . The more we can document when we see the slowdown and the more of us that report it, the more information and hints Logos has to track it down. Note this is not the same slowdown as excessive filters cause, this is the cumulative effect of continuous use. The workaround is to restart the app.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Christian Huls
    Christian Huls Member Posts: 19
    https://community.logos.com/discussion/comment/1281968#Comment_1281968

    Okay, I am about to do some work in Logos tonight for a few hours, so the issue should recreate. I have begun the logging process. Thanks.

  • Dave Hooton
    Dave Hooton MVP Posts: 35,767

    Christian Huls said:

    Is there an easier solution than closing and reopening Logos, such as a way to clear the history log or something?

    You can clear History:

    • open Tools > History
    • click Clear

    Note that Search VF's can create problems (even if switched OFF in the book's toolbar VF):

    • those with wildcards  e.g.  gloss:*
    • those that involve many books  e.g. All Bibles.

    Dave
    ===

    Windows 11 & Android 13

  • Christian Huls
    Christian Huls Member Posts: 19
    https://community.logos.com/discussion/comment/1282082#Comment_1282082

    Thanks, I will try clearing the history the next time the issue arises...

  • Christian Huls
    Christian Huls Member Posts: 19
    https://community.logos.com/discussion/comment/1282082#Comment_1282082

    Clearing history when the problem arises does NOT solve the issue. 

  • Andrew Batishko
    Andrew Batishko Member, Administrator, Community Manager, Logos Employee Posts: 5,395

    I've added a link to this thread to the case we have open to investigate this problem.

    Andrew Batishko | Logos software developer

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