Payment Plans Not Convenient

I have brought this up in the past, but the post took a turn, so I'm starting a new thread.

I should be able to make extra payments or pay off my payment plan through the website. The inconvenience of having to wait during Logo's billing department hours, which are about the same as my work hours, seems backward. Not only would this be more convenient for customers, but also for customer service/billing.

As it is, I do not use them as much as I would because I often times want to put something on a payment plan for several months to make that first small payment with the intentions of paying it off within a couple of weeks. Since I know I'm going to have to call or chat later to pay it off, I just forget it.

Edit to Add: I know that some of you have strong opinions concerning the use of payment plans in general (to use or not to use), and I would ask you to use restraint and not express those opinions here, as the point of this thread is to make the current system more convenient, not to abolish it. If you would like to make your feelings about payment plans being offered or not known, please make your own thread for that discussion.

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Comments

Mal Walker

Linking your suggestion on the feedback site for more votes - please vote people!

https://feedback.logos.com/boards/logos-com-website/posts/payoff-payment-plans-on-website

Joseph Turner

https://community.logos.com/discussion/comment/1282921#Comment_1282921

Linking your suggestion on the feedback site for more votes - please vote people!

https://feedback.logos.com/boards/logos-com-website/posts/payoff-payment-plans-on-website

Thank you! I completely forgot to do that.

scooter

https://community.logos.com/discussion/comment/1282926#Comment_1282926

Now 59 upvotes.

Joseph Turner

https://community.logos.com/discussion/comment/1282928#Comment_1282928

I would add also, which was assumed in my post both times but not expressly stated (someone brought it up in the comments on the suggestions page), that this request would include the abiblity to make extra payments, and not just pay the plan off entirely.

Dale E Heath

https://community.logos.com/discussion/comment/1282929#Comment_1282929

I contacted the PP department about purchasing a gift card and then applying that to my PP on a date of my choosing. They sent me email instructions on how to do that, which worked out well. I could post them here, if that would be helpful. I have also used my sales rep to make payments, which also worked out well. These are not as convenient as what you want, but they did work.

Joseph Turner

https://community.logos.com/discussion/comment/1282934#Comment_1282934

I contacted the PP department about purchasing a gift card and then applying that to my PP on a date of my choosing. They sent me email instructions on how to do that, which worked out well. I could post them here, if that would be helpful. I have also used my sales rep to make payments, which also worked out well. These are not as convenient as what you want, but they did work.

I appreciate it, but I really think Logos needs to make this change for the convenience of the customer. I think not having this basic functionality cheapens the brand.

It's like when a doctor sends me a paper bill. If they don't offer an online payment option then that bill will be going on the backburner. Similarly, we frequent the Waffle House, and for the longest time, they only accepted cash, and we stopped going there until they started accepting cards.

Now of course paying a payment plan is more convenient that sending a check or getting cash, but the process is still more complicated than it has to be for the customer. I NEED LOGOS TO MAKE IT EASIER FOR ME TO GIVE THEM MY MONEY!!! [:)]

JT (alabama24)

https://community.logos.com/discussion/comment/1282935#Comment_1282935

I really think Logos needs to make this change for the convenience of the customer.

FL has commented on the past about the "cost" of such systems. Creating a path like this would cost money. I assume FL has determined it isn't worth it because 1) it would force an increase to users who partake in the payment plans and/or

there aren't enough users to justify the expense.

It is my understanding that there is a flat monthly fee ($5?) for the payment plans. Is that right? Would you like to see this feature added if that cost shifted to $10/mo?

Kenneth Neighoff

https://community.logos.com/discussion/comment/1282946#Comment_1282946

In the past I have just emailed my sales rep and asked him to process an extra payment or pay off.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1282946#Comment_1282946

FL has commented on the past about the "cost" of such systems. Creating a path like this would cost money. I assume FL has determined it isn't worth it because 1) it would force an increase to users who partake in the payment plans and/or there aren't enough users to justify the expense. It is my understanding that there is a flat monthly fee ($5?) for the payment plans. Is that right? Would you like to see this feature added if that cost shifted to $10/mo?

I'm sorry, but there's no way it would cost twice as much as it does now. In fact I seriously doubt that it costs them $5/month to maintain the current system when most online transaction fees are about 3% of the total which would be over $5 if you had a monthly payment of nearly $150, but I've bought large collections for hundreds and a couple of times a grand and my payments have never been that high.

JT (alabama24)

https://community.logos.com/discussion/comment/1283259#Comment_1283259

but there's no way it would cost twice as much as it does now.

It was a hypothetical exercise.

Wages ain't cheap in WA!

MJ. Smith

https://community.logos.com/discussion/comment/1283259#Comment_1283259

but I've bought large collections for hundreds and a couple of times a grand and my payments have never been that high.

I apparently choose shorter repayment times as my payments are rarely that low.

Dale E Heath

https://community.logos.com/discussion/comment/1282951#Comment_1282951

In the past I have just emailed my sales rep and asked him to process an extra payment or pay off.

You can also email Payment Plans directly for fast and easy payments. paymentplans@logos.com