Logos mobile app keeps crashing for apple devices
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The app has started working for me again! I think it was about a couple updates ago. Thank you very much! - Rich
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App still dysfunctional, keeps crashing on startup - not sure if it is trying to index, download or update resources? It hangs showing the login screen and after a while it just crashes. It seems with every new release, it is going one step backwards. I think most users have gave up on raising these issues, they have just moved on somewhere else.
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App still dysfunctional, keeps crashing on startup - not sure if it is trying to index, download or update resources? It hangs showing the login screen and after a while it just crashes. It seems with every new release, it is going one step backwards. I think most users have gave up on raising these issues, they have just moved on somewhere else.
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Diederick, we are investigating. It looks like you may be experiencing a different root issue now. Thank you for your patience.
Ali Pope | Logos Desktop and Mobile Program Manager
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It seems like logos is now completely broken. Even the offline capability to use the iPad’s dictionaries has been removed. I have also noticed that on most of the ratings of bible apps on the web, logos always features at the tail end. I thought I have invested in a solid product, but wasted my money.
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It seems like logos is now completely broken.
I am sorry to hear that these problems are continuing, Diederick.
While not a solution have you tried using app.logos.com in the interim?
tootle pip
Mike
How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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While not a solution have you tried using app.logos.com in the interim?
Deiderick has more than 10000 resources downloaded (or has attempted such).
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As I am involved in retreats in remote areas where there is not always an internet connection available, I am reliant to use the downloaded app version to access my resources. Recently I have started to use alternative apps and needed to re-purchase resources to ensure they are available to me when needed. Logos does not seem to be a solution to me anymore.
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I understand your frustration. I understand your desire. I don't understand your unwillingness to try and make it work. If you want to be done with it, then be done with it. If you want to try and get your Logos investment working, don't download so many resources.
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Diederick, we have created a case for your issue.
Even the offline capability to use the iPad’s dictionaries has been removed.
Additionally, we have not removed this capability, we have just slightly changed the behavior to better operate with new iOS versions. You can still access the iOS dictionary offline by long-pressing on a single word and tapping Open the iOS dictionary. See screenshot below.
Ali Pope | Logos Desktop and Mobile Program Manager
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Hi JT, thank you for your response. I sensed quite a bit of emotion, but would rather stick to the facts as per below:
- I have previously raised a concern more than 5 months ago where no solution was provided to fix the issue experienced with resources not able to be downloaded.
- I have provided logs, a video and everything possible to assist the development team to address the issue.
- I would like to obtain a formal communication from logos stating that the software has a limitation of not be able to download more than xxx resources. If this is the case, a cap should be built in the software to limit the number of resources to be downloaded. Awareness should be made to all existing and new users to manage expectation of the software.
- I feel really frustrated that no solution was forthcoming after all these months; no feedback provided on limitations, possible solutions, etc.
- Your comment “If you want to be done with it, then be done with it.“ – I have stopped purchasing any new resources from logos. As I have made a substantial investment in the logos software, it would be great if I can get a refund and move somewhere else.
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Hi Ali, thank you for your response and explanation. Please see additional content to my concern raised pertaining to the use of my mobile devices in offline mode:
- When the “long-pressing on a single word” is used, the content window appears, but no information is available.
- Previously when long-pressing on a single word in off-line mode, it did not show my purchased downloaded dictionary content, but only showed the built-in dictionary content from apple. Currently none are reflecting in the box.
- When pressing on links within a resource to open owned downloaded resource, the app is causing to “hang” and cannot open the resource in off-line mode. This feature was previously functional.
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I sensed quite a bit of emotion
Not from me. I have desired to help you, but you didn't want to take my advice in being limited in your downloads.I would like to obtain a formal communication from logos stating that the software has a limitation of not be able to download more than xxx resources. If this is the case, a cap should be built in the software to limit the number of resources to be downloaded. Awareness should be made to all existing and new users to manage expectation of the software.
Logos official position used to be something like "be judicious in your downloads." They changed their policy to something like "we will support downloading all your resources." However, over many years, I have seen this to be problematic. I believe they should make it official and go back to the original policy stance. In this, I am with you.it would be great if I can get a refund and move somewhere else
You would have to speak with Logos directly about that via phone or chat.0 -
Hi JT thank you for your comments, but none was helpful.
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Logos mobile app keeps crashing when updating/downloading resources with the latest version of the software.
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Logos mobile app works fine with my 9000+ resources on iphone 15 pro max, but always crash on my ipad 9.7 pro and iphone 8 256GB when downloading new resources. I believe the problem comes from the limited memory size for older devices. Might be a memory mangement issue while indexing? of logos app or ios.
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Hi John, thank you for confirming the issue. I believe it might be related to memory while indexing.
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Android version app seems to be stable, even with the sluggish and RAM limited Kindle Fire 8 or 10. Get an andoid? If that can be a option to you.
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