Bug: Indexing seems to be broken.

Thanks for your replies Dave, Graham & Mike.

I did have a couple of pre-pubs come through, but it seemed to index ok. I think it was the day after that when I noticed the banner again. Logos indexed when I opened it and completed quickly. When I saw the banner, I ignored it and continued with my sermon prep for maybe 3 hours. When I had finished it was still there, so I shut down Logos then opened it again to check and it was still there. I closed Logos and when it was still there I posted in the forum.

I am running Windows 11 and update it every month when the patches are released. I have Edge and Brave browsers installed which are both up to date.

Dave: I'm pretty sure I don't have any personal books. I don't remember ever creating one and I looked through my Library and Documents and couldn't see anything.

This is a larger screenshot:

Logs from tonight attached:

1263.Logos Logs 202401302218.zip

Thanks you for looking into this for me. I do appreciate it very much!

Michael

Please provide a screenshot of your LibraryIndex folder at %localappdata%\Logos\Data\4xfmawz5.znr  (paste this into File Explorer).

As requested:

I need to see the contents of the folder!

My apologies...

As you can see, it has 3 sets of indexes which should have been merged into one.
The sure cure would be to delete the LibraryIndex folder and then restart Logos. Ensure logging is enabled.

Hi Dave, thanks again for your help. I can see there are 3 sets of files (index, index-build and supplemental) but I didn't know there was supposed to be only one set. Always learning [:)]

I deleted the LibraryIndex folder and started Logos in debug mode. It indexed fairly quickly and the folder has only one set of files now:

Unfortunately, I am still getting the banner saying search results may be missing while my library is being updated:

Logs files attached.

3583.LogosLogs 202402022242.zip

The indexer log had stopped (but not completed indexing), some 13 min before you posted the other logs. Whilst the index appears complete in your screenshot, some other updates did not complete.

I think you need to contact Customer Service as they can debug your computer to see what is happening.

Ok, thanks Dave, will do.