Notes Crashing In All Versions
Am I doing something wrong?
Whenever I attempt to make a new note either on my Windows platform app, my Mac or even on the web...I'm running into issues. Windows and Mac just crash completely.
The online app "Error: Unable to save note.
Please copy your note text to a local document, and check your internet connection."
The mobile app is still working normally, thank goodness.
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P.S. - I'm running version 31.3 and have only encountered this behavior in the past week.
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Welcome Ron,
Whenever I attempt to make a new note either on my Windows platform app, my Mac or even on the web...I'm running into issues. Windows and Mac just crash completely.
Exactly how are you creating a note?
On Windows and Mac, please repeat the crash and upload some log files before you restart Logos (use the paperclip icon).
Dave
===Windows 11 & Android 13
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Whenever I click the button on the upper right "New Note", the whole program crashes. On Windows it just shuts down completely. On my Mac it sends a report to Apple with pages of log data. Should I send you that report?
I will try sending the Logos log files using the link you provided. I'm currently at work and will send it tonight.
And why am I receiving the error I described on the web platform?
I'm thankfully able to create a new note with the mobile app using my tablet. Once I've created it, I can then access it from the Windows and Mac versions. It's very odd and only been happening recently - which makes me think it has something to do with the update(s).
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On my Mac it sends a report to Apple with pages of log data. Should I send you that report?
No.
And why am I receiving the error I described on the web platform?
No idea. Are you using any VPN or web filters? Have you tried using a different internet connection?
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First answer: OK, understood.
Second answer: Not sure about the VPN or web filters. I've used the internet connection I had at work and the one I have at home. Same result. At home I use a Firefox browser, at work I'm using Microsoft Edge. See attached on message I receive when clicking the "New note" button...
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Notes are buggy right now, apparently from a few versions back. I wish I could roll back my Logos version, I depend on Notes a lot.
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The logged error needs to be evaluated by Faithlife experts.
Can you create notes from the book instead of using the tool?
Dave
===Windows 11 & Android 13
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I've sent the error log file to Faithlife via the recommended email address. I hope to hear from them soon. And thankfully I am able to start a new note with the mobile app through my tablet. Once the note is created, I'm able to access it from the regular platform.
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We have an open case to try and track down the cause of this crash. I've added a link to this thread in the case notes. Here is a set of steps which should allow you to get around the problem:
- Make sure Logos is not running
- Delete or rename this folder: C:\Users\Rhilt\AppData\Local\Logos\Documents\h4jc3ujm.ez2\UserPreferences2\
- Start Logos while holding down the Ctrl key. You will be presented with a login screen. Click the "Work Offline" button.
- Open the Notes tool and create a new note. Change the note icon on the new note.
- Restart the application normally (which will run online). Wait for synchronization to complete (the spinning arrow in the main window toolbar).
- Verify that you can create a new note without crashing.
Andrew Batishko | Logos software developer
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Thanks Andrew! I received the response email earlier today. I'll try the suggested solutions and testing instructions when I get home tonight from work.
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I've just did this suggesting fix and it worked for the first tries!
I will start a new note again tomorrow and make sure this fixed it and let you know! Thanks!
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The issue appears to have been resolved with this fix! Thanks!
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