No video in newly bought "Encountering the Holy Land"
I just bought and downloaded (I think) Rasmussen's "Encountering the Holy Land" When I press play I get the audio but no video. Do I need to do something else?
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Check these links. Do you own both?
LINK 1: https://www.logos.com/product/208830/encountering-the-holy-land-audio-lectures
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I have link 2, not 1. My audio works but no picture. The description for link 2 certainly sounds like it's the whole package.
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The videos are playing fine for me on the web app. Have you tried to play them there, or on a different device, so you can determine if the issue is related to your device rather than the resource?
Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College0 -
That is certainly worth a try.Myke Harbuck said:Have you tried to play them there, or on a different device, so you can determine if the issue is related to your device rather than the resource?
You should probably create a thread in the appropriate forum (mobile or desktop) and provide more details about your situation (specific version, os device).macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hi Roger,
I raised your post internally, and across a few machines we were unable to replicate the behavior. One colleague mentioned a similar behavior (with a different resource) was resolved by updating the Intel graphics processor (GPU) drivers. We have an article that discusses troubleshooting measures for media problems in Logos that is worth going over. The final portion discusses checking and updating GPU drivers. I do think it's worth following the article in order.
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They are playing fine here as well.
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Thanks Thomas!
It was the hardware acceleration that was not on! Now they play perfectly.
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