Slightly urgent: book not showing up in app

Carmen Gauvin-O'Donnell
Carmen Gauvin-O'Donnell Member Posts: 695 ✭✭
edited November 21 in English Forum

I have 37 books by Kay Arthur. One of them (The Call to Follow Jesus - Luke) does NOT show up on my mobile phone library even though I ticked my phone in the desktop app information pane Devices tab.

Sigh... any thoughts?

Thanks! Tongue Tied

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  • Sean
    Sean Member Posts: 1,761 ✭✭✭

    I have 37 books by Kay Arthur. One of them (The Call to Follow Jesus - Luke) does NOT show up on my mobile phone library even though I ticked my phone in the desktop app information pane Devices tab.

    Sigh... any thoughts?

    Thanks! Tongue Tied

    The auto-download thing on mobile where you tick the box on the desktop has not worked for me for quite a while. Have you tried manually downloading from the library on mobile?

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,427 ✭✭✭

    I have 37 books by Kay Arthur. One of them (The Call to Follow Jesus - Luke) does NOT show up on my mobile phone library even though I ticked my phone in the desktop app information pane Devices tab.

    Try rebuilding the index on your phone.

    To do this, go to the homepage, enter rebuild index in the search box at the top and select the command from the dropdown menu.

  • Carmen Gauvin-O'Donnell
    Carmen Gauvin-O'Donnell Member Posts: 695 ✭✭
    https://community.logos.com/discussion/comment/1290822#Comment_1290822

    OKay so here's what happens, step by step:

    - I'm on my homepage on my mobile app (version 32.0.0 (Build 1320000035)

    - At the top where it says "Enter a topic, term or passage", I type "rebuild index"

    - the dropdown ONLY shows the following as options:

    SEARCH

    • "Top Bible"
    • Entire Library
    • All open books

    FACTBOOK

    • Zerubababel Celebrates Permission...
    • Index Librorum Prohibitum
    • Cyrus Enables Israelites to Rebuild...

    HUH? Or am I in the Wrong Place? [:P]

    C.

  • Sean
    Sean Member Posts: 1,761 ✭✭✭
    https://community.logos.com/discussion/comment/1290822#Comment_1290822

    Try rebuilding the index on your phone.

    To do this, go to the homepage, enter rebuild index in the search box at the top and select the command from the dropdown menu.

    Is that iPhone only? I've never heard of entering commands on the mobile before, and it doesn't work on my Android.

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,427 ✭✭✭
    https://community.logos.com/discussion/comment/1290830#Comment_1290830

    - I'm on my homepage on my mobile app (version 32.0.0 (Build 1320000035)

    - At the top where it says "Enter a topic, term or passage", I type "rebuild index"

    - the dropdown ONLY shows the following as options:

    Is that iPhone only? I've never heard of entering commands on the mobile before, and it doesn't work on my Android.

    Apologies - this does only work on iOS and I forgot that when I posted my suggestion.

  • Carmen Gauvin-O'Donnell
    Carmen Gauvin-O'Donnell Member Posts: 695 ✭✭
    https://community.logos.com/discussion/comment/1290841#Comment_1290841

    Okay so anyone else have any thoughts about this? Anyone from Logos reading?

    C.

  • JT (alabama24)
    JT (alabama24) Member, MVP Posts: 36,470 ✭✭✭

    I have 37 books by Kay Arthur. One of them (The Call to Follow Jesus - Luke) does NOT show up on my mobile phone library even though I ticked my phone in the desktop app information pane Devices tab.

    For clarification: Your "even though" solution is completely unrelated to your problem. If everything is working as it should, ticking that box will simply download the resource to your device so that it is available offline. It does not make resources which are not showing up suddenly appear. 

    Have you verified that your mobile library is not filtered in any way? For example, if your library is filtered to show only downloaded resources, the book will not appear if it is not downloaded. 

    macOS, iOS & iPadOS | Logs |  Install

  • JT (alabama24)
    JT (alabama24) Member, MVP Posts: 36,470 ✭✭✭
    https://community.logos.com/discussion/comment/1291484#Comment_1291484

    If you explore my previous suggestion and still have no luck: 

    • Try killing the app, restarting the device, and trying again.
    • If that doesn't work, you can try deleting the app and redownloading. 

    macOS, iOS & iPadOS | Logs |  Install

  • Carmen Gauvin-O'Donnell
    Carmen Gauvin-O'Donnell Member Posts: 695 ✭✭
    https://community.logos.com/discussion/comment/1291490#Comment_1291490

    Yup... removed and redownloading seems to have fixed it. Should have thought of that first.

    Thanks!

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