Logos Becomes Unresponsive while using Sermon Editor
This is at least the 3rd or 4th time today Logos has frozen using the sermon editor. As best I can tell, it freezes when I am trying to click to move the cursor to different parts of my sermon document, and when it doesn't freeze, it seems laggy, and does not seem to consistently register when I have clicked my mouse.
6036.LogosSermonEditorCrash.zip
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Do you have a wired or cordless mouse?
I helped someone with the same issue in other applications. It turned out to be a battery starting to run low. I hope this could be the issue and not a bug. The other issue on the same setup was interference between the wireless keyboard and mouse from the same manufacturer. I replaced the mouse. Strange that the issues started a week after using both.
I have a wireless mouse and I suspected there might be an issue with the mouse. However, I checked the battery (100%), and I was also able to use other apps, as well as maximize/minimize the Logos window. However, Logos itself was frozen and I could only exit out of it by using the Windows Task Manager.
Another crash today, same issue, and once again it occurred right after inserting a Scripture reference. When I restarted Logos, once again (just like in the video), the Scripture reference was gone and the last saved character was the colon in the Scripture reference.
This is what it looked like immediately after the crash:
This is what it looked like when I restarted Logos:
Another crash today
Thanks for the report. We'll investigate on our end regarding the hang.
We've noticed performance issues for really long sermons which is something our team is working on improving. One thing we did notice in the logs was some issues related to the sermon manager even though you are in the sermon builder. For testing purposes, could you close your sermon manager and see if that helps and let us know?
Nothing detectable in the logs - certainly not a crash.
It would help to provide a video (.mp4 is best, upload via the paperclip icon).
Is the hard/SSD drive OK?
Dave
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Windows 11 & Android 13