Concerns re:Help Center

I asked the Help Center "How do I filter my library by my own tag?" which resulted in reasonable answers but I have a couple of concerns:

answers that applied to the mobile app appeared high in the list. I never use the mobile app and found it annoying to have to spend the time noticing that the entry was irrelevant to me. I would like to see the answers sorted by the platform to which they apply or default to only the platform on which I am searching (with the ability to specify another platform, of course).
answers range from Help which is immediately available, to web pages which open in a browser, to resources I must first download from the cloud before seeing, to resources I would have to purchase. I would like the prioritization of the answers to take into account the immediacy of their availability.

I asked "How do I find subjunctive Greek verbs" and got some answers that don't appear to be on topic e.g.

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Comments

Christian Alexander

I have had trouble with this tool as well for providing mostly mobile app responses. The tool is a bit clunky in my view.

Mark Barnes (Logos)

answers that applied to the mobile app appeared high in the list.

We do attempt to demote results not relevant to the platform you're on, but not all our documentation has the relevant tagging to make that possible. I was unable to replicate this specific issue to correct that, though.

answers range from Help which is immediately available, to web pages which open in a browser, to resources I must first download from the cloud before seeing, to resources I would have to purchase. I would like the prioritization of the answers to take into account the immediacy of their availability.

Thanks for that feedback. It's something we're keeping an eye on and hope to (mostly) solve soon.

I asked "How do I find subjunctive Greek verbs" and got some answers that don't appear to be on topic e.g.

We don't yet have a relevancy cut off. It's something we're considering. That said, again I'm getting very different results from you, so I wonder if there's a Verbum-specific issue here.

Adam Borries (Logos)

https://community.logos.com/discussion/comment/1300506#Comment_1300506

I have had trouble with this tool as well for providing mostly mobile app responses. The tool is a bit clunky in my view.

Christian, Help Center is designed to show mobile results when using it in a mobile app.

Are you using a mobile app, or a different platform?
If you are using mobile, are you looking for desktop training? What is your use case?