Please clarify: Can one account have a Logos Pro and a Logos Max subscription?

I'm hoping Mark Barnes, Natalie Winburn, and/or Taylor Blomquist can answer my question. That's based on these forum posts, respectively:

https://community.logos.com/forums/t/224861.aspx

https://community.logos.com/forums/t/225394.aspx

https://community.logos.com/forums/t/225401.aspx

... as well as all the emails that I have received.

I tried to raise my concern here: https://community.logos.com/forums/t/225713.aspx , but I got no direct replies from Logos.

I suppose the shortest version of my question is in the subject line: Can one account have a Logos Pro and a Logos Max subscription?

I'm asking because today (Oct 7) I was charged for my Faithlife Connect Essentials (FCE) subscription renewal to Logos Pro (early access) (LP).

That doesn't make sense to me because on Sep 6 i was charged for my explicit subscription to Logos Max (early access) (LM). Based on everything I've read, LP and LM are different tiers in the new subscription model and thus mutually exclusive.

So I called customer support, and the representative tried to convince me that it is possible for my single account (i.e. my email address) to have both subscriptions. I wasn't convinced and asked to speak to a supervisor, but one wasn't available.

What's going on here? What's the right answer? Even if a single account can have 2 subscriptions, what advantage would there be?

I need clarification on how this these subscriptions are supposed to work before I push harder to try to get the resolution I think I ought to get.

Thanks.

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Tony Walker

sounds bad to me. I'm still confused about how I have been charged and prior orders were adjusted but the math was so confusing I couldn't tell what was going on.

Tony Walker

https://community.logos.com/discussion/comment/1318773#Comment_1318773

7/13 129.99 for logos max

7/6 some kind of adding and subtracting I can’t even follow

6/6 9.99 for logos pro monthly

5/8 24.93 for Faithlife connect with some more math I can’t follow

5/6 9.99 for logos pro monthly

4/6 9.99 for logos pro monthly

3/6 9.99 for logos pro monthly

Matt Hamrick

Why have two subscriptions on the same account? It should be Premium, Pro, and Max. So Max should have everything in Max, Pro, and Premium. Pro should have everything in Pro and Premium. And Premium should just have what's in Premium.

Jonathan Bradley

I'm hoping Mark Barnes, Natalie Winburn, and/or Taylor Blomquist can answer my question. That's based on these forum posts, respectively:

https://community.logos.com/forums/t/224861.aspx

https://community.logos.com/forums/t/225394.aspx

https://community.logos.com/forums/t/225401.aspx

... as well as all the emails that I have received.

I tried to raise my concern here: https://community.logos.com/forums/t/225713.aspx , but I got no direct replies from Logos.

I suppose the shortest version of my question is in the subject line: Can one account have a Logos Pro and a Logos Max subscription?

I'm asking because today (Oct 7) I was charged for my Faithlife Connect Essentials (FCE) subscription renewal to Logos Pro (early access) (LP).

That doesn't make sense to me because on Sep 6 i was charged for my explicit subscription to Logos Max (early access) (LM). Based on everything I've read, LP and LM are different tiers in the new subscription model and thus mutually exclusive.

So I called customer support, and the representative tried to convince me that it is possible for my single account (i.e. my email address) to have both subscriptions. I wasn't convinced and asked to speak to a supervisor, but one wasn't available.

What's going on here? What's the right answer? Even if a single account can have 2 subscriptions, what advantage would there be?

I need clarification on how this these subscriptions are supposed to work before I push harder to try to get the resolution I think I ought to get.

Thanks.

Donnie, I don't remember 100% what post it is in, but Mark Barnes did state that those who have Pro through early access and, I believe, FCE, and who also have signed up for early access Max, would have to talk to Customer Service to figure that out. So, you'll want to someone at Logos to get it figured out. I don't know if when the switch-over from FCE-Logos Pro to just Logos Pro, if it'll fix by itself or not, but if I were in your situation, I would call to make sure.

-Jon

DAL

https://community.logos.com/discussion/comment/1318775#Comment_1318775

That’s impossible! Call CS ASAP and have them refund you and correct the mix up. It must be a glitch on their end.

DAL

MJ. Smith

https://community.logos.com/discussion/comment/1318777#Comment_1318777

Why have two subscriptions on the same account?

I have had Logos and Verbum subscriptions for years. It is no longer possible - and no dynamic pricing for it.

Antony Brennan

https://community.logos.com/discussion/comment/1318805#Comment_1318805

I had Connect, then Pro Early access came out and I subscribed so I had those two subscriptions for a while. Then Max came out and I upgraded Pro to Max so I had Max and Connect for a while. Then I canceled the Connect account.

Donnie Hale

Short version of the resolution: Logos gave me a credit for the subscription amount that I can use to purchase resources, etc.

Longer version: They started with trying to offer some number of months of Logos Max, but the number of months they offered never equaled the amount of the FCE subscription. The rep was kind and trying to be helpful, but she seemed confused by the fact that the situation existed, and she didn't have the normal "tools in her toolbox" to address the situation.

One point she made clear, though, was that I should *not* cancel my FCE subscription to get the refund. When the launch happens on 10/21, folks who have that subscription will apparently get some benefits; and she didn't want me to lose out on those. So I appreciate that.

In short, I think the problem boils down to this: When Logos opened up "early access" to the subscriptions in late July / early August, they didn't have a plan for how to handle folks like myself whose existing subscriptions (e.g. FCE) would renew between then and the full launch of the new subscriptions.

The rep did tell me that once the launch happens, FCE would no longer show up as an active subscription. I guess we'll see.

I really would still appreciate Mark Barnes or someone from Logos answering the spirit of my original question: How did Logos intend to handle someone in my situation? Presumably it wasn't paying for 'x' number of months of a second subscription that would actually go away at the end of this month.

FWIW.

Jordan Litchfield

https://community.logos.com/discussion/comment/1318860#Comment_1318860

I really would still appreciate Mark Barnes or someone from Logos answering the spirit of my original question: How did Logos intend to handle someone in my situation? Presumably it wasn't paying for 'x' number of months of a second subscription that would actually go away at the end of this month.

I'm keen to here an official response on this as well as I am in the same boat, the only difference being that my FCE renewal wouldn't be up until February.

Donnie Hale

https://community.logos.com/discussion/comment/1318869#Comment_1318869

I'm keen to here an official response on this as well as I am in the same boat, the only difference being that my FCE renewal wouldn't be up until February.

Assuming Logos successfully executes what I've been told that they're going to do, I don't think you'll have any issues. Once the full launch occurs, you'll only have a single "new" subscription. If you've done nothing, it will be Logos Pro. If you subscribed to Logos Max (early access), it will be Logos Max.