Logos Totally Broken After Update
This is the worst bug report in my Logos experience.
After a Logos application update, the Desktop app no longer works. Clicking on Logos gets no response. It's as if the application turns on for a split second then exits. The window never pops out.
Downloaded the setup file from Get Started with Logos and ran it, got a message that Logos is "up to date" but the error persists.
Please fix this!
Comments
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What specific OS are you using? Can you provide logs (see my signature line).
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Try "Repairing" the installation from Apps in Windows 10 Settings.
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This is a Windows 11 environment.
In "Apps" there is only uninstall, no repair option, and modify is greyed out.
Logos (36.1) worked just fine before the application update.
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No logs can be collected. The Logos splash screen appears only for a split second then disappears, whether or not CTRL is pressed.
Please Logos, get your act together. How can something so catastrophic happen because of your update?
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Lee, when you are one of very few that faced this issue while thousands of others don't, it's more likely to be a problem with your setup than a Logos problem of not having their act together. It appears you also had a problem installing Logos 10.
While your frustration is understandable, the fact that you had problems with both 10 and the latest version surely confirms this.
I don't know of an easy solution - have you checked if you have enough free space on your drive? Otherwise contact support.
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You assume that the update is at fault (it may or may not be) and that the issue isn’t unique to your system (it may or may not be). In any case, there aren’t multitudes of users complaining about the issue. If you arent able to grab logs, your best bet is to call customer service.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
- Fixed an issue causing corrupted installation for users updating to v37 from a version prior to 36.1.
This was in Release Notes 37.1
Free space? 1.5 terabytes.
Installing over with newest installation file? "Up to date" then quits.
Did I break the system with a user interaction? Just updated, restarted on request, then kabloom.
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Since most aren't having issues I would ensure you have all of the latest updates from Windows. Then uninstall the program, Reboot, then reinstall the program from a fresh download.
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latest updates from Windows - All patched up week prior to the update.
Uninstall, reinstall - doing that, and to avoid having to download many gigabytes in resources, had to look for an old archive of Resources to get around that. Saved 40GB of downloads, but still had to download 4.4GB. Needless to say the uninstall deleted everything.
This experience is the worst. Half a day's work gone (the crash happened before a meeting was due to start, of all things).
After all this hassle, not even a mildly worded apology or sympathetic note. Worst support experience ever. I will stop recommending Logos to others. This is the end of the line for me.
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In all honesty, if you are using Windows, it could be the OS that is corrupt, not Logos. Look up how to repair corrupt Windows files, and run the routine. If that does not work, you might have to reinstall Windows. Been there, done that.
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Hi Lee
I'm sorry to see what you are experiencing
Lee said:No logs can be collected. The Logos splash screen appears only for a split second then disappears, whether or not CTRL is pressed.
The quick appearance of the splash screen doesn't necessarily mean logs can't be collected.
https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files#tab-windows-logging shows how to enable logging - and the section towards the end headed
Logging problems installing Logos
might be particularly helpful.
If you are able to generate logs using that method, and post them here, we might be able to work out what is going on.
Graham
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I truly abhor all the well meaning but dismally wrong/irrelevant guesses to show that there's a problem with my setup. Read Job lately?
It's barely two months since a fresh Windows 11 installation. No issues up to the updates.
I would like to thank those (e.g. Graham) who showed genuine courtesy. The silver lining here has been - I will save money from now on from all the Logos purchases, and I will make sure to unrecommend Logos to others.
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Lee said:
This experience is the worst. Half a day's work gone (the crash happened before a meeting was due to start, of all things).
With the sync, everything should be saved not lost.
Lee said:Worst support experience ever.
The forums are peer-to-peer help not customer support. Have you chatted with Customer Support? What they said might help us identify the problem.
Lee said:to show that there's a problem with my setup.
The problem is specific to your setup in the sense that most users updated without a problem. That is what makes it difficult to tell you how to correct the problem - we can't see your computer to see what is different. If you go through Customer Support, they have that capability it they need it and if you give them permission. While I know what I would look for next if this were happening to me, I think it would be best if you went through Customer Service and let them handle it. They'll probably have you up and running quickly.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Lee said:
This is a Windows 11 environment.
In "Apps" there is only uninstall, no repair option, and modify is greyed out.
Even in Windows 11 the option is still available for Logos if you go through the old style control panel, see https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-dd59-949a9030f317
(why, why, why has Microsoft still not brought all options to one place????)
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