BUG/CRASH: Updated to 38 beta 3, and now crashing on startup. Help?

Rick Brannan · 2024-11-24T18:14:51+00:00

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Hi folks.

My system updated to v38 beta 3 this morning. So I restarted. Since that update I have not been able to start the software. I get the splash screen and then it just disappears. I've tried restarting Windows. I've tried holding CTRL/SHIFT to force a login, that screen comes up but after login things disappear. If I select Work Offline, things disappear.

Windows 11, Logos Max.

Logs attached. Some detail:

Error ID: 762
Error detail: AggregateException: One or more errors occurred. (The type initializer for 'Libronix.DigitalLibrary.Documents.DocumentManager' threw an exception.)

I may try the uninstall/reinstall route, but would prefer not to if I don't have to. Any help appreciated.

Logos.log

LogosCrash.txt

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Accepted answers

Graham Criddle

Try repairing the installation as per https://support.logos.com/hc/en-us/articles/360008044592-What-to-do-if-Logos-Crashes-Windows#h_01HHDAGTT2AHWVMZSZ3F3Z0NE0

This is the issue flagged at

https://community.logos.com/discussion/227043/important-application-update-issue-for-windows-users-in-v38-beta-3

All comments

NB.Mick

This is a beta-bug in Logos/Verbum 38 on Windows. You need to Repair the application from the Windows system, works like a charm.

Graham Criddle

Try repairing the installation as per https://support.logos.com/hc/en-us/articles/360008044592-What-to-do-if-Logos-Crashes-Windows#h_01HHDAGTT2AHWVMZSZ3F3Z0NE0

This is the issue flagged at

https://community.logos.com/discussion/227043/important-application-update-issue-for-windows-users-in-v38-beta-3

Rick Brannan

Thanks, all. That worked.

FWIW, I found the installer deep in the users/app stuff but when I ran it directly it carped about permissions. I went to control panel and only found the installation, which only would let me uninstall.

Running appwiz.cpl as instructed on the link @Graham Criddle provided allowed me to repair, and now I'm back in.

Much appreciated!