Forums emails graphics are oversized

danwdoo
danwdoo Member Posts: 574 ✭✭✭

Today I received my first email from a forum thread and found it unreadable because of the huge Logos graphic that took over the entire email. Here is a screenshot:

This is viewing the email at 100% in the Outlook desktop PC client. Makes these emails basically useless. Old forum messages did not have this issue.

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Comments

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 384

    I'm taking a look into why this is not scaling down for you on Outlook for PC, but I have not heard this from others. If others are experiencing something similar, I welcome the additional context.

    Thank you!

    Sr. Community Manager at Logos.

  • David Wanat
    David Wanat Member Posts: 1,831 ✭✭✭

    Why it’s not scaling on that email client? Maybe because…

    WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
    Verbum Max

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 384

    I use the Outlook application on MacOS and very much enjoy it. :)

    I have made an adjustment to the file size. That should resolve the issue, but I'll be monitoring for more feedback from our members.

    Sr. Community Manager at Logos.

  • scooter
    scooter Member Posts: 1,086 ✭✭✭

    I got one of these, Jason. On google, on Mac.

    Also, each email still inhabits a separate line. Should stack into 1 line.

    Ex: 'Preachers, would this help the sermon planning process?' ««« I have 5 emails on 5 separate lines. Should have 1 line with 5 emails in it.

  • danwdoo
    danwdoo Member Posts: 574 ✭✭✭

    The graphic is now gone entirely from my messages. I just see the following:

    Perfectly serviceable, just wasn't sure if the intention was to completely remove the logo (not that I miss it here!).

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 384

    @danwdoo, the graphic would be directly above the screenshot you provided and I am still seeing it in my email notifications.

    Sr. Community Manager at Logos.

  • danwdoo
    danwdoo Member Posts: 574 ✭✭✭

    Seems the mystery thickens! Here is one I received today with no logo:

    However, the one I received from this thread did have a logo:

    Hope this is helpful!

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Logos Employee Posts: 384

    Very helpful. Thank you!

    Sr. Community Manager at Logos.