Will Logos honor these $0.00 Pre-pubs?
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CS used to honor this in the past but with my recent order they refused. Policies must have changed…
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I see I'm not the only person who has been affected by this. I ordered the "nine words" on September 16th and was told yesterday over four months later that they had "recently discovered a pricing error" and that I could buy it now at half price.
It's a bit pathetic that Logos now want $5.70 for it. Things must be really bad in Bellingham if they are so desperate.
This would never have happened under Bob
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I would expect to have some reasonable expectation. I’m not a blank check writer. I may have to cancel some pre-subs
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Has this been changed again? I received the email saying my Pre-Pub was canceled and I could re purchase at 50% off, but when I look on my Pre-Pub Dashboard, it's showing active at $0.00.
I'll take it if it's free. I don't need to buy it since I doubt I'll read it anytime soon, but I'll always take something free.
Dr. Nathan Parker
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Allowing some customers to have it for free and then forcing other customers to pay half price is going to further breed resentment among Logos customers. This is not an acceptable way to handle the issue.
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When CS said no, I just deleted it on my end. I get why they said no though
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I think this is pretty terrible. Do you not have a Fair Trading Act, or Consumer Guarantees Act, or something similar over there in America? In my country, unless the company can prove a genuine error in the advertised price, they're obligated to honour it. If the error is discovered after a sale, it's too bad for the company. So is 'pre-pub' a way to wriggle out of any legal commitment because it's not a 'real' sale?
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In my country, unless the company can prove a genuine error in the advertised price, they're obligated to honour it.
@RJ It sounds like this would be easy to do. Clearly, the publisher did not want the books to be distributed for free, so it was an unauthorized error to list the books at $0.
is 'pre-pub' a way to wriggle out of any legal commitment because it's not a 'real' sale?
Correct, a pre-pub price is not a sale price.
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This is a fair question.
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To answer your specific question about FTA and CGA - there are some equivalents but they tend to be at the state level. So Washington (where Logos is headquartered) does have a Consumer Protection Act; but just like the CGA in New Zealand, it is not automatic that a company is forced to sell goods at the mistaken price - intent is a factor as well as other factors. So you could make a complaint to the Washington Attorney General asking them to investigate (unlikely I suspect) or you could initiate a civil action yourself. All that to get a book that, by the sounds of things, most of us were only interested in because it was free.
If this was an ongoing repeating pattern then I think action would be warranted. I've been a customer of Logos for more than 20yrs and there have been many hicups and mea culpas along the way. Some of their advertising has at times been laughably hyperbolic but not unfairly deceptive. The changes in ownership structure and how they may impact on strategic decisions is going to be interesting but they are going to be far more far reaching then a couple of pre-pubs that were mispriced in error.
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Agree. Not a legal issue, both literally and practically.
But a commercial one. I had a Japanese seller of hichiriki's (ancient instrument). I ordered and paid. They went to the hichiriki maker and discovered under-priced. Didn't blanche, in informing me, my new price. I didn't blanche in downsizing my hichiriki. Seller, buyer.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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While I agree that it doesn't look good for some of us to get the books for free while others are being asked to pay, I can't see where "forcing" is coming in. If Logos had charged your card for $5.70 when you actually pre-ordered at $0.00, then that would be cause for naming such an act as "forcing" the customer to pay something.
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Forcing, as in, if you want this book you placed an order on for free, you now have to pay for it instead.
The big issue in my eyes is that Logos is setting a precedent going forward that prepub prices can be changed without notice, even after the order has already taken place. There’s absolutely nothing stopping them from repeating that on every prepub I currently have on my account, citing any reason they want to. This was previously unthinkable, but now it’s a real possibility.1 -
Are you telling me that you didn't suspect there was an error on a pre-pub price of zero?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I don't think this is normal practice for Logos to cancel an order due to a mistake. I think it would be illegal if this was regular practice to try to get more money. I wouldn't make it a big issue at the moment. However, it is better practice in my opinion to honor all orders especially when the terms of service do not speak to canceling orders (as far as I can tell). But I'm assuming the 50% is a compromise, which shows many of us don't really "need" the book.
The disappointing thing is the lack of response to perceived unequal treatment.1 -
I know you asked Jon, but there have been a lot of 0.00 pre-pubs, such as Launching Multipliers: Equipping Christ-Centered People for Contagious Influence book mentioned in this thread. I have nine $0.00 pre-pubs in my account (I like free books lol). I can tell you, I didn't suspect an error. I can see it now after they mentioned it, but before no.
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I do understand this perspective, and I think a brief apology and explanation would be helpful. I would raise the possibility that the publisher was contacted and requested specifically that the books not be distributed for free. In this case, it would be entirely wrong to go against the publisher's wish.
I also think it would be a bit exaggerated to make a big deal out of a situation where one was not given something for free. One can speak of being disappointed, sure. But one cannot speak of being wronged.
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Exactly, I didn’t suspect an error either. Any time I order something on Logos I assume that the price I order at is the accurate price, as I previously had no reason to think otherwise. Now, after this experience. I can no longer make this assumption, and will worry that the price I supposedly locked in at with a prepub could change at any time. As a result, I’m likely just not going to order prepubs anymore.
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I don't think you should believe prepub pricing is untrustworthy. There have obviously been 2 recent exceptions and these were both at $0.00.
My purchases are now largely prepubs; plus books on sale - especially at 50% off or more.
I ordered the 2 books in question for $0.00 and because they were listed for $0.00 for many months I had no reason to suspect this was an error, as normally where there is an error it is corrected almost immediately. These 2 errors are a very rare exception.
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