Library filters not working

Clicking on one of the filters in the library has no effect on the displayed resources. It recognises that the filter's been selected, and the number of relevant resources which appears next to the filter description is correct.

If I perform some other action, the filtering comes into effect. For example, if I swap to Store view then back again, the resources shown are successfully filtered. Or if I select a second filter, that seems to force the filtering.

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Comments

JT (alabama24)

Welcome Paul! [:)] Sorry you are having troubles [:s]

For clarification, let me summarize the issue you are having as I understand it. The library filter will not work properly when you make a selection unless 1) you switch to another software function and return to the library OR 2) make a secondary filter selection. Is that correct?

More info would be helpful. The techies may need logs (see my signature line), and screenshots are often helpful. What specific version of the engine are you running? What specific OS?

DMB

https://community.logos.com/discussion/comment/1226535#Comment_1226535

I'm guessing the OP is on a Windows machine, but on the Mac, I've noticed the filter panel prioritizes against the server, vs the on-computer library. So if there's any hick-up on the server-side, it'd produce the characteristics described. ... the Store getting another filter copy.

Paul Forrest

https://community.logos.com/discussion/comment/1226535#Comment_1226535

Thanks for the quick reply. Your summary is correct.

I checked out the log reports information. I'll look into providing that information if I have to, but for now I can share that I'm using Windows 11 on a desktop, and my Logos version: 9.16.0.0006.

If you think it'll be of any use, I can record the actions as a video and attach it later.

Many thanks

Andrew Batishko

https://community.logos.com/discussion/comment/1226537#Comment_1226537

I'm guessing the OP is on a Windows machine, but on the Mac, I've noticed the filter panel prioritizes against the server, vs the on-computer library. So if there's any hick-up on the server-side, it'd produce the characteristics described. ... the Store getting another filter copy.

On both Mac and Windows, the Store tab comes from the server and the Library tab comes from the local library.

Clicking on one of the filters in the library has no effect on the displayed resources. It recognises that the filter's been selected, and the number of relevant resources which appears next to the filter description is correct.

If I perform some other action, the filtering comes into effect. For example, if I swap to Store view then back again, the resources shown are successfully filtered. Or if I select a second filter, that seems to force the filtering.

This is definitely unexpected behavior. A log file would be useful. A video screen capture might be useful.

JT (alabama24)

https://community.logos.com/discussion/comment/1226539#Comment_1226539

9.16.0.0006.

This is the current release, so that is good. I do see that a new beta is about to go to stable channel. However, I have not seen anything about your particular issue either in the forums or in the release notes for 9.17.

I checked out the log reports information. I'll look into providing that information if I have to

At this point, we don't know if the issue is unique to you, or if there is a broader bug. Unless this is a known bug which I am unaware (always a possibility!), then more details would be needed (i.e. logs).

DMB

https://community.logos.com/discussion/comment/1226544#Comment_1226544

On both Mac and Windows, the Store tab comes from the server and the Library tab comes from the local library.

That's interesting, since the filter immediately updates from the server update, long before the library responds.

Wolfgang Schneider

Clicking on one of the filters in the library has no effect on the displayed resources. It recognises that the filter's been selected, and the number of relevant resources which appears next to the filter description is correct.

If I perform some other action, the filtering comes into effect. For example, if I swap to Store view then back again, the resources shown are successfully filtered. Or if I select a second filter, that seems to force the filtering.

I'm on Win10 with L9.16.0.0006 ... and I can't reproduce this behavior.
Opening Library tool, then in left side menu selecting a filter (e.g. language > german) changes the list of resources without any further action needed, selecting a 2nd filter (e.g. type > bible) again adjusts the resulting list of resources correctly.

Paul Forrest

https://community.logos.com/discussion/comment/1226535#Comment_1226535

Note: this only affects filtering when in Cover View display mode, not Tile View or Details View. With these, the filter works as expected.

Andrew Batishko

https://community.logos.com/discussion/comment/1226732#Comment_1226732

Note: this only affects filtering when in Cover View display mode, not Tile View or Details View. With these, the filter works as expected.

Ah! Thank you. We do actually have an open case for this issue. I'll add a link to this thread in the case so that we can post an update when it gets fixed.

Ron Baughman

https://community.logos.com/discussion/210514/library-filters-not-working

I’m on the latest iPadOS version and when I try to filter my library to exclude downloaded resources, the result shows a mixture of downloaded and non-downloaded items.

Dave Hooton

https://community.logos.com/discussion/comment/1356354#Comment_1356354

Ron, create a new discussion for this issue and add a Tag for Mobile App as this old thread is for Desktop.

Ron Baughman

I reinstalled the iPadOS Logos app and it now appears to be working correctly. Evidently, I had a corrupted library index on the iPad.