Synchronization at exit takes long time

TheFly77 · 2024-12-07T09:54:05+00:00

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When exiting Logos (desktop), it takes a long time before the synchronization is finished. In the log, I am seeing time out errors. Is this normal behaviour?

Program Version: 38.0 (38.0.0.0578) Time: 2024-12-07 09:21:27 +01:00 (2024-12-07T08:21:27Z) Error handling response (POST https://historyapi.logos.com/v1/history/sync/down). System.Net.WebException: The operation has timed out. at System.Net.HttpWebRequest.GetResponse() at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func1 fnGetResponse) at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request) at Libronix.Utility.Net.WebServiceRequestBase1.<>c.<GetResponse>b__2_0(HttpWebRequest x) at Libronix.Utility.Net.WebServiceRequestBase1.DoGetResponse(HttpWebRequest webRequest, Func2 getWebResponse, IProfiler profiler, IWorkState workState) at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 38.0 (38.0.0.0578) Time: 2024-12-07 09:21:27 +01:00 (2024-12-07T08:21:27Z) Exception while syncing client: HistorySyncItem Logos.Sync.Client.SyncClientException: Web service error: Error handling response. Request: POST https://historyapi.logos.com/v1/history/sync/down ---> Libronix.Utility.Net.WebServiceException: Error handling response. Request: POST https://historyapi.logos.com/v1/history/sync/down ---> System.Net.WebException: The operation has timed out. at System.Net.HttpWebRequest.GetResponse() at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func1 fnGetResponse) at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request) at Libronix.Utility.Net.WebServiceRequestBase1.<>c.<GetResponse>b__2_0(HttpWebRequest x) at Libronix.Utility.Net.WebServiceRequestBase1.DoGetResponse(HttpWebRequest webRequest, Func2 getWebResponse, IProfiler profiler, IWorkState workState) at Libronix.Utility.Net.WebServiceRequestBase1.GetResponse(IWorkState workState) --- End of inner exception stack trace --- at Libronix.Utility.Net.WebServiceRequestBase1.GetResponse(IWorkState workState) at Logos.Sync.WebService.JsonSyncClient.GetLatestItems(SyncGetLatestItemsRequest request, IWorkState state) at Logos.Sync.WebService.JsonSyncService1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state) --- End of inner exception stack trace --- at Logos.Sync.WebService.JsonSyncService1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state) at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, SyncRestrictions restrictions, IWorkState state) at Logos.Sync.Client.SyncV2Client.Sync(SyncPurpose purpose, SyncRestrictions restrictions, IWorkState workState) at Logos.Sync.Client.SyncManager.SyncManagerThread()

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Comments

John Wells

When I complete my daily M'Cheyne 365 Bible reading plan (sets up for the next day), synchronization begins and the wheel keeps spinning. If I exit Logos, I get a window showing synchronization is still running. If I exit that I have to go into Task Manager and end the Logos task, otherwise Logos will not launch but remain on the startup splash screen. Doesn't happen every time but has happened numerous times.

John Fidel

This is a problem that has been reported, but not acknowledged by Logos yet. (I don't think) The good news is a reboot of my computer fixed the issue for me.

TheFly77

It has been mysteriously resolved for me by itself as well after a couple of days.

John Wells

It just happened again. This time after doing a fair amount of searches, studies, and fact book look ups. I wonder if having a lot of notes in my primary Bible translation has anything to do with it? However, after adding quite a few notes during my morning daily reading, the syncing has stopped before I exit Logos.

Christopher Randall

It seems random. It happened to me last week. So much so, I lost 3 hours of work - it wouldn’t sync. This week, it is working fine.

Donovan R. Palmer

@John Wells and @Christopher Randall - which operating systems are you experiencing this on?

John Wells

Windows 11 Home, OS Build 26120.3360

Christopher, if you exit Logos and open Task Manager, then End Task for Logos. Open Logos and sync should be fine. At least that is my experience.

Christopher Randall

MacOS Newest one out. But like I said, this week it is working better. It was initially when the new version came out. Thanks @John Wells

Ben

I'm on Sequoia, and often have to force-quit Logos when rebooting because syncing is so slow.