Caught!

Member Posts: 653 ✭✭

Attempting to close Logos after building a Bible study, Logos was caught in what appeared to be a never ending sync cycle. After a considerable amount of time I opted to "exit" the sync and now Logos start screen appears but never starts.

Bob

Bob Deacon

Ipad Air 2 (ios 9.7 (0014)

Windows 11 inside edition 

Samsung S23

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Comments

  • MVP Posts: 13,601
    edited March 19

    Logs would be helpful in solving your problem:

    https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

    For some reason, the link, which I received from the Logos site, did not work. But if you copy the link and paste into youyrm browser address field, it will work.

  • Member Posts: 653 ✭✭

    I can't enable logging since I cannot start Logos! All I get now is the splash screen!

    Bob

    Bob Deacon

    Ipad Air 2 (ios 9.7 (0014)

    Windows 11 inside edition 

    Samsung S23

  • Member Posts: 653 ✭✭

    Logos Tech Support has me up and running. Thank you!

    Bob

    Bob Deacon

    Ipad Air 2 (ios 9.7 (0014)

    Windows 11 inside edition 

    Samsung S23

  • MVP Posts: 36,133

    Do you mean that they helped you with a Beta version of Logos?

    Dave
    ===

    Windows 11 & Android 13

  • Member Posts: 653 ✭✭

    I am a Pro subscription user! I would think that answer is no!

    Bob

    Bob Deacon

    Ipad Air 2 (ios 9.7 (0014)

    Windows 11 inside edition 

    Samsung S23

  • Member Posts: 114 ✭✭✭

    I think Dave's asking because the post was categorised under Beta Desktop 😊

  • Member Posts: 653 ✭✭

    Understood. To be honest, I was in somewhat of a panic mode. I rely heavily on Logos and quite frankly did not pay attention to where I posted. I know I recently became a subscriber and never gave thought that! Sorry for the confusion.

    Bob

    Bob Deacon

    Ipad Air 2 (ios 9.7 (0014)

    Windows 11 inside edition 

    Samsung S23

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