Did you get help with your sync issue?

Wes
Wes Member Posts: 5 ✭
edited April 14 in Proclaim Forum

Our church is new to Proclaim, and although the syncing incident yesterday did not affect us, it makes me very nervous that there was zero response in this forum to what was clearly an urgent issue affecting multiple users. If that is indicative of the level of support, I will move on to a different product before investing more time and effort into learning the system. Did those with sync issues try the "Report an Issue" feature in the Help menu, and if so, did you get a timely and helpful response?

Did you get help with your sync issue? 1 vote

Tried "report an issue" and got a timely and helpful response.
0%
Tried "report an issue" and got a timely response but the problem was not resolved.
0%
Tried "report an issue" but did not get a timely response.
0%
Did not try "report an issue"
100%
Paul 1 vote

Comments

  • Paul
    Paul Member Posts: 48 ✭✭
    Did not try "report an issue"

    We have used Proclaim for a little over a year and this was the first sync issue we experienced. While I did not report the issue formally, I did post on the forum. The lack of official response about the issue was concerning as was the fact that the Faithlife status page showed everything as operational.

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