How can I cancel subscription?

Bokman Han · 2025-01-11T22:33:47+00:00

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I purchased subscription for 2 years to try out because the Logos advertisement said I could cancel it within 30 days without being charged. Now time is almost up and I don't find much use of the subscription for using Logos AI because I found ChatGPT is much helpful for me so far.

But I cannot find cancel button on my account page or order history page.

Do I have to call them to cancel it or is there easy way to do it online?

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Comments

Frank Sauer

Subscription purchases were announced to be non-refundable from the start. If you have that advertisement that states you could cancel and get a refund, you could contact Customer Service and use that to fight for a refund.

The only 30 days without being charged that I recall, was the 30 day trial, not a purchase.

Steven MacDonald

Based on the website info, subscriptions cannot be canceled.

Fabian

https://community.logos.com/discussion/245244/how-can-i-cancel-subscription

Stay with it, so you get at least the Legacy thing.

BKMitchell

https://community.logos.com/discussion/comment/1353076#Comment_1353076

Yes, this is true as long as the OP previously purchased a 'feature set' or 'basepackage' before joining the subscription program the OP is eligible for a fallback legacy license after 24 months of contious subscription:

Marcus Boco

Dear Logos Community,

I’m reaching out because I’ve been in communication with Logos support, and despite providing all necessary documentation, including screenshots of an unpaid engagement ring, they have refused to offer me a refund.

Right now, I am facing a very difficult financial situation. My future plans, including a proposal to my partner with an engagement ring, are being postponed because of this. Despite explaining my hardship and providing the evidence requested, Logos has not been willing to consider my request.

I’ve been respectful and patient throughout this process, but I am now at a point where I need help more than ever. The financial burden I’m facing is overwhelming, and this situation is preventing me from moving forward with important life plans.

I’m humbly asking for reconsideration and support from Logos during this tough time. I am not asking for something I haven’t used – I am asking for understanding and a way out of this difficult financial situation.

Please, Logos, understand that my situation is dire, and this refund would make all the difference.

Thank you for reading and considering my request.

Sincerely,
Marcus Boco

MJ. Smith

This is primarily a peer-to-peer forum. Financial issues need to be addressed to Logos/Faithlife directly, not through the forums.

DAL

I don’t think you can purchase 2 years to try out. You probably purchased instead of signing up for the 30 day trial. When it’s a trial you can cancel before you get charged, but it seems that with your 2 year purchase you skipped the trial. That really sucks! Subscriptions are non-refundable.

DMB

I've not quite understood FL's logic. Refund books. No refund subscribe-books/'features'. Their logic was creative though. 'we just can't!'

And I just 'can't' subscribe.

John

As I understand it, a subscription can be canceled at any time. If you pre-paid and now have "buyers" remorse, remember what your motivation was to pre-pay … you wanted to save money.

I think the OP misunderstood.