Proclaim will not sync

Hi Bradley – welcome to the forums 

When this has happened to me it has been the result of the Computer jumping on to a different WiFi connection.

Thanks for the report.

This sounds like an issue with your network. Maybe you have a firewall enabled, or some kind of network security that's keeping Proclaim from talking to our servers. If that's the case, make sure Proclaim is whitelisted in your firewall settings and see if that fixes it.

If that's not the case, or those changes make no effect, I'd suggest a a call to our support team to investigate further. They can grab logs from your computer and take a closer look.

After the update on 4/7/2025, Proclaim has stopped syncing across our PCs. All of the systems are on the same IP range, but this shouldn't be an issue, as we were previously able to sync successfully even from off-site PCs.

As a test, I changed the account password and confirmed that the syncing functionality for authentication is still working — I was prompted to sign back in on all our PCs. However, Proclaim content no longer syncs between machines.

I am having the same issue which began happening around the same time. Is there any resolution to this issue?

@Jason Tozer when the other customer posted on the 13th there was an issue causing the sync icon to be red in Proclaim. However, Proclaim was still syncing for most of the time Sunday, minus a 40 min period just after 9am PST. You can see more here: https://community.logos.com/discussion/248471/service-disruption-on-sunday-april-13#latest

Everything should be working right now, so if you are having syncing issues, we will need to see log files. Can you submit them via the "Report an issue" button under the help menu?

We keep getting an error message when Proclaim tries to sync.