Is anyone else experience a serious "lag" issue with the notes tool?

Dan Osborn
Dan Osborn Member Posts: 16 ✭✭
edited March 10 in English Forum

I'm seeing pockets of discussion about this, but it seems to me that the Notes tool lags to an almost unusable extent. So much so, that I have almost shifted entirely to the web app when I'm taking notes.

The only thing I can think of is that maybe I'm using the Notes tool in a way that it's not designed to be used. Basically, I use a note like a running document for sermon prep. I don't write my sermons in the tool, but I use it in the same way I used to use a Evernote.

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Comments

  • Aaron Hamilton
    Aaron Hamilton Member, MVP Posts: 1,715
    edited March 10

    This is most likely a bug, as others have recently reported similar issues.

    It would be helpful if you would upload logs.

  • William Pankey
    William Pankey Member Posts: 35 ✭✭

    All my content in v40 is slow ~ 30 seconds. That's a long time to watch a spinning wheel. I hope Logos is seeing this as a recurring issue and is working on resolving it.

  • Ryan Schroeder
    Ryan Schroeder Member Posts: 4 ✭✭

    Do you have an 11th gen intel processor? There was some driver issue with those models that caused this. I was able to fix it by updating to the latest generic driver from intel rather than the OEM one from the laptop manufacturer.

    There are probably some old threads out there if that is the processor you have:

    https://community.logos.com/forums/t/196185.aspx?PageIndex=3

    Not logos specific, but the underlying issues that causes issues in Logos with this processor:

    https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351

  • Dan Osborn
    Dan Osborn Member Posts: 16 ✭✭

    Thanks for the comments. I do have to say that I'm pretty disappointed in how long it's taking to get this issue resolved. I have used Logos for over a decade now and have invested a sizable amount of money, but I'm starting to reconsider my long term use.