11 Gen Intel Processor (BEWARE)

Page 3 of 4 (67 items) < Previous 1 2 3 4 Next >
This post has 66 Replies | 8 Followers

Posts 9
Phillip Chong | Forum Activity | Replied: Tue, Feb 2 2021 1:55 AM

Thank! I'm using 11th gen Intel too and this made Notes usable again. 

Posts 26
Mickey Little | Forum Activity | Replied: Fri, Feb 12 2021 4:28 AM

I'm finding that I can leave notes but if the note is more than a sentence it starts lagging really bad. Is this happening to anyone else?

Posts 755
Kevin | Forum Activity | Replied: Fri, Feb 12 2021 8:53 AM

Hi Mickey,

The next release of Logos (9.3) which will be a few weeks will automatically disable the hardware acceleration which is causing the issue. It is available now in beta which if you can find more about how to join by looking at the stickied threads at the top of the beta forum.

If you do not want the risk of using a beta, you can manually apply the fix by following the information in this support page. Did you already apply this fix?

Posts 15
Paul Ian Clarke | Forum Activity | Replied: Sun, Feb 14 2021 1:51 PM

I have applied this solution and the only thing that does not work is playing videos! The thumb nail works but when I press play it goes blank white - is this related?

Posts 15
Paul Ian Clarke | Forum Activity | Replied: Mon, Feb 15 2021 2:32 AM

Hello All, I have an problem with I use the code to disable hardware accleration in that videos do not display. It gives me thumb nail but when I hit play it just goes blank/white. 

I can confirm the video reappears when I reverse the command ro reinable the acceleration, but of course then I cannot use any notes or Factbook. 

I have been a Logos user for 10 years and its one of the main reasons I purchased the laptop (daily use) . I could use some information before I make a decision. I could return it for an older model, which is an extreme solution! Or, I can live with the temporary fix and watch the videos online whilst taking notes in Logos.  My questions are:

1. Does the temporary fix affect anything else on my system? 

2. Will there be a patch for this in the end so I can use Logos normally, ie. is it worth hanging in there? 

Posts 9095
LogosEmployee

Paul Ian Clarke:

1. Does the temporary fix affect anything else on my system? 

2. Will there be a patch for this in the end so I can use Logos normally, ie. is it worth hanging in there? 

  1. It affects all applications that use Microsoft's WPF UI technology. (This is not commonly used, so it may just be Logos on your system.)
  2. This is really out of our control. It seems to be either a WPF or an Intel driver issue, and we can't fix either. Based on https://github.com/dotnet/wpf/issues/3817#issuecomment-753764519 it sounds like Microsoft may be aware of the issue and reaching out to Intel, but we really don't have much more information than that.

Posts 17
Benjamin Tsao | Forum Activity | Replied: Mon, Feb 15 2021 6:24 PM

Hi bradley,

im in the market for a new laptop, in light of this issue, should i be avoiding an 11th gen cpu altogether? or do you reckon this bug would eventually be fixed?

Ben

Posts 755
Kevin | Forum Activity | Replied: Mon, Feb 15 2021 10:09 PM

Intel are aware of the problem and are "working on it internally" according to this thread (24th Jan).

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351

Seems it is also impacting AWS Workspaces, TurboTax, and Citrix so that should hopefully add some weight for a fix.

Posts 15
Paul Ian Clarke | Forum Activity | Replied: Tue, Feb 16 2021 1:20 AM

Trying to decide if I should keep this laptop, can I easily look to tell what apps on my computer run Microsoft WPF UI technology? I do not want to apply the temp fix that at least gets me my notes, if it affects other systems.

Posts 17
Benjamin Tsao | Forum Activity | Replied: Tue, Feb 16 2021 1:51 AM

Hi paul, apart from the fact that videos do not load, is logos 9 very slow or unusable on your 11gen laptop having applied the fix recommended by logos? 

Posts 15
Paul Ian Clarke | Forum Activity | Replied: Tue, Feb 16 2021 2:38 AM

Hi Benjamin, 

If I apply the fix it is fine except for the videos - I would be happy to live with it like that until Intel provide a fix. However, I am worried that the fix will in some way affect other parts of my system/slow it down.

Posts 755
Posts 15
Paul Ian Clarke | Forum Activity | Replied: Tue, Feb 16 2021 12:56 PM

Thanks Kevin,

So if I get this correct, applying the fix will not affect my overall system in anyway? 

Posts 755
Kevin | Forum Activity | Replied: Tue, Feb 16 2021 2:01 PM

Paul Ian Clarke:

Thanks Kevin,

So if I get this correct, applying the fix will not affect my overall system in anyway? 

It should only impact WPF applications and then likely something you do not notice. However you may, similar to the course videos, find that some other applications do not function correctly with the workaround in place, but then you may find that they don't work unless the workaround is in place. Best to check your other applications.

Any major applications (Office/Chrome/Firefox etc) I doubt are will have any problems, otherwise there would of been a bit more of a kerfuffle about this problem and Intel would of fixed it already.

Best bet is to disable the fix, look at your apps, then enable the fix and relaunch your apps, then compare. I am not on 11th gen so cannot test I am afraid, and I don't know what apps you use.

Good luck Yes

Posts 1138
Tom Reynolds | Forum Activity | Replied: Thu, Feb 25 2021 9:53 AM

Kevin:

Intel are aware of the problem and are "working on it internally" according to this thread (24th Jan).

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351

Seems it is also impacting AWS Workspaces, TurboTax, and Citrix so that should hopefully add some weight for a fix.

There was an update from an Intel moderator a week ago:

  • 02-18-2021 05:04 AM
  • Hello everyone,
  • I would like to let you know that this issue has been filed as a bug with our driver development team (bug ID# 14013495876). I cannot promise any particular outcome or ETA yet, but as soon as there is any news or update I'll be posted here.
  • Thank you for you patience.
  • Best Regards,
  • Ronald M.
Posts 3490
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Mar 2 2021 1:11 PM

Mickey Little:

Hello 11th Gen users. If you are having issues with Logos this is the thread for you to reply to and list them in. For me I have been on this ride now for about 2 weeks so here is a little history.

My laptop is the:

  • HP Spectre 15.6 X360 11th Gen i7 with 16 GB Ram

My problems are:

  • Factbook is very slow to respond and the mouse freezes up
  • My notes don't seem to work but if I am patient I can type them a few words at a time and after 10 seconds they will show up on the screen
  • Clicking from note to note sometimes doesn't open the note in the note's panel

My self help was:

  • I have done 5-6 re-installs
  • I have factory reset my laptop and installed Logos 9 first
  • Logos forum - searched for the issue to no avail so I started a thread Re: Factbook issue

Tech Support

  • I have talked to tech support 4-5 times
  • They have remoted into my laptop and seen these issues first hand
  • They have receive my Logos error logs
  • They have received videos of these issues in action
  • They have used my user name and profile and can't reproduce these issues on their 10th gen systems

Calling tech support is hit and miss as only 3 cases of this have been reported as of now. Be patient. Please keep reporting new issues to this thread as us 11th gen people need to get this corrected.

Thank You.

We made some changes to hopefully improve this in 9.3.

Posts 1
Cielito Sunico | Forum Activity | Replied: Sat, Apr 24 2021 6:52 AM

I had the same issue with -  My notes don't seem to work but if I am patient I can type them a few words at a time and after 10 seconds they will show up on the screen

I had Enable Hardware Acceleration set to No.  When I changed it to Yes, it solved the issue.

Posts 755
Kevin | Forum Activity | Replied: Sat, May 22 2021 9:21 PM

Good news from Intel

Hello everyone,

I have great news! Our development team has confirmed this issue is no longer visible in our latest internal driver build.

What does this mean? Keeping it simple it means a fix is on its way! Please be patient as this driver build gets incorporated into our next Production driver i.e. the one that gets publicly available via downloadcenter.intel.com

The ETA for our next Production driver is June 9th. Note: this is a target date... it may shift for a few days depending on additional test results but hopefully it shouldn't be by too much.

Thank you for your patience.

Best Regards,

Ronald M.

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351/page/2

Page 3 of 4 (67 items) < Previous 1 2 3 4 Next > | RSS