The Video last month when pre-orders were being taken for the hardcover of Unseen Realm Expanded Edition, announced to us that the digital version was going to be released on October 1.
I've not seen or heard anything from Logos about this.
An update: The team delivered Unseen Realm, Expanded Edition to all accounts who purchased the print edition through Logos.
Thank you for your patience as we worked to deliver this important content to you. We apologize for the wait.
I don't have it in my library either - just the expanded content only. However, others have posted elsewhere that they have received the Logos edition. See this image that shows they have both.
Same here. And I don't find any mention of it on either Logos.com or BakerBookHouse.com.
Mine downloaded last evening.
DMM
You have both versions - the expanded content only and the expanded edition. Your screen shot shows you have both in your library.
I do not have the full edition in my library. Only the expanded notes
I would also note that in the paperback it says you can get your digital copy by going to a url which isn’t working. I don’t see the digital version for sale anywhere and I assumed you would have for free with the order of the physical copy but as of today I have nothing.
As I stated, that wasn't my image, but one that was posted elsewhere, showing that some people have received both.
I just checked my library. I do not have it either. I restarted. Synced. Nothing.
Yeah, same here. Nada.
What a frustrating mess.
I just chatted with a customer service agent who told me that the livestream only included the "content only version".
But then they saw I have the original and thought that was it.
And after trying to explain the difference for about 10 minutes I gave up.
@Scott Lindsey @Jason Stone (Logos) @Cheyenne Lehto
Yikes. I will wait to see what @Scott Lindsey @Jason Stone (Logos)@Cheyenne Lehto say
Now, when you preorder the book, again we're going to ship starting tomorrow, on October 1st, which is the official release date, that's whenever everybody else gets it. You will get the full Logos edition as well.
Starts at 33:34
Hi all! Chiming in on behalf of the Logos team that we've seen these concerns and are looking into how to remedy this quickly. With the transition of Lexham to Baker, we continue to honor our commitments to you for content you have already pre-ordered. We are working with team members to ensure the right content reaches your hands and a clearer path to that content (especially since the print versions of the book were printed before the finalization of that strategic shift to Baker). Stay tuned, and someone from the Logos team will chime in further soon!
We were all promised that ;by pre-ordering the hardcover of The Unsee Realm Expanded Edition during the video podcast on Sept 16 that we would receive the full digital version of the book on October 1. Logos now claims they have no idea what we are talking about and are blaming their inability to give us the DIGITAL version of the full Expanded Edition on Baker, which is the company that prints the books. I received my hardcover copy of the book a week ago and received the "expanded content only" of the book the next day after the podcast.
I have NOT received the full digital version of the Expanded Unseen Realm which was promised.
Please take care of this. I do not understand why this is a problem that requires Baker to be involved.
For what it's worth, I actually ordered there package which contained a mobile ed course, the hardcover book and the expanded digital content. I also ordered the Hardcover book so that I would get 2 copies of the b book. I only received one copy, and have been told that it is now sold out; and I may not get the second copy for weeks/months. I would think that Logos would see the pre-orders and at the very least would have notified me that they were out of stock instead of me having to call customer service and wait days to be notified that the books were out of s tock. Why didn't Logos know that there were more pre-orders than they had books on hand and why didn't they then notify me?
To say that this whole thing is a mess is an understatement, and certainly not honoring of Dr. Heiser.
It was released. You just can't see it.
😅😆😁 🙄
It's that whole Unseen Realm thing people keep talking about…
Then Elisha prayed and said, “O LORD, please open his eyes that he may see.” (2 Kings 6:17)
Is the expanded version no longer available in Logos?
The link was re-activated a couple hours ago. https://www.logos.com/product/366971/the-unseen-realm-discovering-the-supernatural-world-of-the-bible
Thanks. Shows as costing money though. Still hoping for a fix on that.
It appears that they have reactivated the link that is in the book. You can upload a picture of your receipt or the book to prove that you purchased the book.
Order submitted. Be sure you select the correct ISBN…
What's going on with having to prove I bought the book to get the digital version? Logos has my order history. I can see no way to upload my order history nor any place that even asks for that. The full digital version was supposed to be automatically available for free to those of us who pre-ordered the book.
I've been a Logos customer for almost 30 years and I've never seen something bungled this badly before.
Thank you for surfacing this to our team.
Please accept our apologies.
We've identified the issue and are working to send the digital version of this resource directly to the Logos accounts of those who purchased the print copy through Logos. We are working to get this to all of you in the coming days. I'll post a status update here tomorrow. Thanks for your patience, and grace, as we work to deliver this to you.
Thank you. You know this would be a great idea going forward for lexham/baker. When I buy books from crossway, I get a free digital copy. It would be a great direction for future books.
so if you have already been charged will a refund happen?
@Kenneth Neighoff we are proactively processing refunds for those who purchased the digital edition in addition to the print edition.
I just checked and tonight it downloaded The Unseen Realm Expanded Edition to my Logos Desktop.
Thank you for making this happen.
Received! Thank you
Thank you!
Hopefully, my receipt submitted for a copy purchased from Amazon will be processed shortly?
Can you check to see if you received an email response in the past hour?
Deleted- wrong conversation.
@Kenneth Neighoff yes, yesterday our team proactively refunded the Logos Edition purchasers who also purchased the print edition. It generally take 7-10 days to see the refund show up in your bank account.
Saw in another post that you received your copy @Ken J.
I purchased the hardcover edition of Unseen Realm and still have not received it. Is there a way to track the shipment?
I got my copy of it today and sent my info and a pic to Logos for the digital edition. How long does it take for it to be approved and delivered?
Edit: And here it is! Thank you!
I don't remember how quickly I received the code for my digital copy, but I know it was well under 24 hours.
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